Welcome Center Concierge - Cape Ann YMCA

YMCA of the North Shore; Gloucester (MA); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Free YMCA membership

Discounts on programs

Paid training and professional development

Opportunities for career advancement

Retirement fund with company contribution

Job summary

A community-focused organization in Gloucester, MA, is looking for a Part-time Member Services Team Member to provide excellent customer service at their Welcome Center. The ideal candidate will be friendly, proactive, and able to connect with diverse members, helping them access various programs and services. Join a mission-driven team with opportunities for professional development and a strong community spirit.

Qualifications

• Must be at least 16 years of age.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.
• Opening Sundays and various other shifts are available.

Responsibilities

• Provide excellent service to members, guests, and program participants.
• Interview prospective members and give tours of the facility.
• Build strong relationships with members.
• Handle membership concerns professionally.
• Apply YMCA policies and procedures.
• Monitor locker rooms and respond to emergencies.

Skills

Excellent communication skills

Customer service

Interpersonal skills

Problem-solving skills

Job description

Job Details

Level: Entry

Job Location: Glen T MacLeod Cape Ann YMCA - Gloucester, MA

Position Type: Part Time

Salary Range: $15.00 Salary

Job Shift: Opening

Description

If you are an energetic and social individual who thrives in fast-paced environment, this may be the role for you!

The Cape Ann YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information.

As a Member Services Team Member, you will:

• Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
• Interview prospective members and give tours of the facility, while promoting YMCA memberships.
• Build strong relationships with members and help them connect to the YMCA's diverse programs and services.
• Handle membership concerns professionally and inform the supervisor of any unresolved issues.
• Apply YMCA policies and procedures related to member services.
• Monitor locker rooms when required and respond to emergencies as necessary.

If you're ready to make a positive impact while being part of a mission-driven organization, we'd love to hear from you!

What We're Looking For

To excel in this role, you should have excellent communication skills, a passion for customer service, and the ability to work in a highly relational, fast-paced environment. We are looking for someone who is motivated, positive, and committed to helping members achieve their health and wellness goals.

Why Work for the Y

At the YMCA, you're more than just an employee—you’re part of a community that is committed to making a difference.

• Free YMCA membership and discounts on programs.
• Paid training and professional development.
• Opportunities for career advancement within our seven YMCA locations.
• A retirement fund with a company contribution.

Qualifications

• Must be at least 16 years of age.
• Excellent interpersonal and problem‑solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.
• Opening Sundays and various other shifts are available.

EEO Statement

The YMCA is committed to a policy nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.