Welcome Center Associate Mornings

YMCA Southcoast; Fall River (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A community-focused organization in Fall River is seeking a Representative for its Welcome Center. The successful candidate will provide exceptional customer service, engage with members from diverse backgrounds, and promote memberships and programs. Responsibilities include managing front desk operations and maintaining a welcoming environment. Ideal candidates have strong interpersonal and communication skills, sales experience, and are available for early shifts. This role offers the chance to serve the community positively.

Qualifications

• Previous customer service, sales and/or business interaction experience.
• Knowledge of general office computer and administration procedures.
• Experience in interacting with people with diverse backgrounds.
• Ability to communicate programs, conduct tours, complete sales process.

Responsibilities

• Delivers professional level service to all members, guests, and program participants.
• Responds to member and guests needs, promotes and sells memberships.
• Maintains professional appearance of self, front desk and lobby areas.
• Provides excellent customer service experience to members and guests.
• Monitors and responds to security issues at the front desk and lobby.

Skills

Customer service experience

Sales skills

Ability to work under pressure

Interpersonal skills

Communication skills

Job description

Job Title: Representative-Welcome Center

Position Summary

Delivers professional level service to all members, guests, and program participants. Responds to member and guests needs, promotes and sells memberships and programs. Maintains professional appearance of self, front desk and lobby areas.

Must be available for opening shifts 4:45am-10:30am on Mondays, Tuesdays, and Fridays. Demonstrates the ability to engage with all members of the community with empathy and professionalism, including individuals experiencing homelessness. Spanish and Portuguese speaking persons encouraged to apply.

Essential Functions

• Provides excellent customer service experience to members, guests, and program participants in person and on the phone.
• Monitors and responds to security issues at front desk and lobby access points.
• Interviews, provide tours, and sells memberships to prospective members, and promotes renewals to existing members.
• Maintains records and accounts of front desk membership and program sales.
• Builds relationships with members; assist members to connect with other members.
• Resolves membership concerns; informs supervisor of unusual situations or unresolved issues.
• Manage front desk cash receipts, records, and reconciliation of accounts daily.
• Schedule might include opening, closing, weekend shift; week to week schedule changes as required.

YMCA Competencies

Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.

People Oriented: Seeks first to understand the other’s point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Results Oriented: Strives to meet or exceed goals and deliver a high value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments and transfers learning form one situation to another. Establishes goals, clarifies tasks, plans work, and participates in meetings.

Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Pursues self development that enhances job performance. Demonstrates an openness to change; seeks opportunities in the change process.

Qualifications

• Previous customer service, sales and/or business interaction experience
• Knowledge of general office computer and administration procedures
• Experience in interacting with people with diverse backgrounds
• Experience or ability to work under pressure; maintain composure; resolve issues
• Ability to communicate programs, conduct tours, complete sales process

Physical Demands

• The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform the essential functions of this position.

The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.