Welcome Center Staff (Part-Time)

YMCA; Worcester (MA); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Access to YMCA facilities

Employee Assistance Program

Sick Leave

Job summary

YMCA in Worcester, MA is seeking a part-time Welcome Desk Associate to support the Membership Department and deliver exceptional customer service at the welcome center. You will greet members, answer inquiries, process memberships, and help maintain smooth front desk operations with attention to accuracy and friendly service.

You will uphold YMCA values, assist with scheduling and program information, and participate in training to serve a diverse community with professionalism and care.

Qualifications

• Minimum 1 year of customer service experience.
• Strong organizational and communication skills.
• Proficient with computers and front desk procedures.
• Understanding of basic accounting procedures and good business practices.
• Ability to work in a team and maintain an organized workflow.
• Able to relate to diverse groups and maintain a positive work environment.
• Must be at least 18 years old.

Responsibilities

• Provide the highest level of customer service to members, volunteers and visitors.
• Maintain YMCA front desk procedures with accuracy and consistency.
• Answer inquiries about membership, rates, hours and program schedules.
• Serve as a welcoming ambassador and model YMCA values.
• Assist the Membership Coordinator with front desk operations and training.
• Participate in staff training and association initiatives.

Skills

Customer service

Supervisory

Organizational skills

Interpersonal skills

Communication skills

Computer skills

Accounting procedures

Diversity awareness

Job description

Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Membership Coordinator will be responsible for providing support to supervisor and other staff which focuses on creating a growing, positive, welcoming experience for our members with a focus on quality customer service at the welcome center.

The Incumbent will have full understanding of all YMCA programs, services, memberships and is expected to value and respect the mission and cause of the YMCA.

ESSENTIAL FUNCTIONS:

• Serve as an ambassador and provide members, volunteers, visitors the highest level of customer service including face to face and phone inquiries.
• Ensure the YMCA character development initiatives of caring, honesty, respect, and responsibility is implemented in the Membership Department.
• Manage all inquiries related to membership including rates, hours of operation and current program schedules.
• Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
• Provide direct service at the welcome center as scheduled and as needed.
• Assist the Membership Coordinator to ensure proper implementation of front desk procedures are in place and revised, training and role modeling for all staff.
• Perform other duties as assigned by the supervisor.
• Participate in training and other Association initiatives.
• Perform other duties as assigned.

QUALIFICATIONS:

• Requires solid supervisory, organizational, interpersonal, and communication skills.
• At least one-year experience in customer service.
• Must have strong organizational, computer and communication skills.
• Incumbents must possess an extensive understanding of computer systems, accounting procedures and good business practices.
• Must be very organized and be able to create systems for smooth branch operations.
• Strong human relations skills including the ability to establish and maintain a positive work environment with other staff, volunteers, and members.
• Minimum age of 18.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Job Type: Part-Time

Schedule: Multiple shifts available (mornings, nights)

Pay: $15.00/hr Plus, access to YMCA facilities for all YMCA employees, Employee Assistance Program, and Sick Leave

The Y: We’re for youth development, healthy living, and social responsibility.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are a safe place for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee’s job, and employees may not begin work until they are trained. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.