Welcome Center Associate (Part-Time)

YMCA; Westborough (MA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Access to YMCA facilities

Employee Assistance Program

Sick Leave

Job summary

The YMCA of Central Massachusetts is seeking a Welcome Center Associate to create a safe, welcoming environment and to promote and maintain safety at the Welcome Center and surrounding areas. Reporting to the Membership Director, you will lead exceptional member service and support administrative tasks, sales, and member engagement at the front desk.

This part-time, non-exempt role requires a positive attitude, strong communication skills, and a commitment to YMCA policies.

Qualifications

• Must be at least 16 years old.
• Basic understanding of computer and administrative skills.
• At least 1 year of customer service experience.
• ASL proficiency strongly preferred to support communication.
• CPR/AED/First Aid certification or ability to obtain within 30 days.

Responsibilities

• Lead the culture of exceptional member service.
• Ensure front desk procedures are followed and updated as needed.
• Excel in sales, new member materials, and prospective member engagement.
• Support the Membership Director with administrative duties.
• Attend quarterly staff meetings and participate in association tasks.
• Greet members by name and provide accurate information at the front desk.
• Handle member cancellations and follow up by phone as needed.
• Assist with follow-up for guest passes and online inquiries.

Skills

Customer service

ASL proficiency

Basic computer skills

Conflict resolution

Job description

Description

Under the supervision of the Membership Director, the Welcome Center Associate at the YMCA of Central Massachusetts creates a safe and positive atmosphere that welcomes and respects all individuals while promoting and maintaining a safe conditions at the welcome center and surrounding areas in accordance with YMCA policies and procedures.

ESSENTIAL FUNCTIONS:

• Responsible to lead the culture of exceptional member service.
• Ensure proper implementation of front desk procedures are in place and revised when necessary.
• Demonstrate consistent excellence in sales and new member materials, presentation, telephone and in person service and prospective member engagement.
• Support the Membership Director in all administrative duties as assigned.
• Attend quarterly staff meetings for welcome center staff to ensure the highest quality service is performed.
• Demonstrate consistent excellence in sales and new member materials, presentation, telephone and in person service and prospective member engagement.
• Provide excellent member service by greeting all members by name, providing members with accurate information and handling all requests at the front desk.
• Provide leadership in building on medical emergencies
• Responsible for entering member cancelations and providing follow-up phone calls as needed.
• Provide follow-up for all complimentary pass users, internet guest pass users and member questions submitted on ymcaofcm.org.
• Participates in staff meetings and/or related meetings and participates in association tasks force
• Play a role in the Annual Campaign.
• Assist in other areas as deemed necessary.
• Participates in trainings and other Association initiatives.

QUALIFICATIONS:

• Must be at least 16 years old
• Must have basic understanding of computer & administrative skills
• Must have at least 1 year of customer service experience
• Strong attention to detail and able to work in a fast pace environment
• Able to resolve conflict in a professional manner and provide information about YMCA programs
• Proficiency in American Sign Language (ASL) is strongly preferred to support effective communication with all members of our community
• Holds current CPR/AED/First Aid Certification or able to receive certification within 30 days of hire

Job Type: Part-Time (Non-Exempt)

Schedule: Hours may vary depending on Department's needs. Please tell us your availability when submitting your application

Pay: $15.00 per hour. Plus, access to YMCA facilities, Employee Assistance Program, and Sick Leave

If this sounds like something you are interested in, please submit your online application today!

The Y: We’re for youth development, healthy living, and social responsibility.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are a safe place for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee’s job, and employees may not begin work until they are trained. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.