Welcome Center Representative

YMCA Southcoast; Wareham (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

YMCA Southcoast in Wareham, MA is seeking a Representative for their Welcome Center. The role involves delivering high-quality customer service, managing membership sales, and ensuring the lobby's professional appearance. Candidates should have prior customer service or sales experience and the ability to interact effectively with a diverse audience. This position requires a flexible schedule, including weekends. The YMCA emphasizes inclusivity and equal opportunity for all employees.

Qualifications

• Previous customer service or sales experience required.
• Ability to communicate effectively and conduct tours.
• Experience interacting with people from diverse backgrounds.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Sell memberships and promote renewals.
• Maintain records of membership and program sales.

Skills

Customer service

Sales experience

Communication skills

Ability to work under pressure

Job description

Job Title: Representative-Welcome Center

Position Summary: Delivers professional level service to all members, guests, and program participants. Responds to member and guests needs, promotes and sells memberships and programs. Maintains professional appearance of self, front desk and lobby areas.

Responsibilities

• Provides excellent customer service experience to members, guests, and program participants in person and on the phone.
• Monitors and responds to security issues at front desk and lobby access points.
• Interviews, provides tours, and sells memberships to prospective members, and promotes renewals to existing members.
• Maintains records and accounts of front desk membership and program sales.
• Builds relationships with members; assists members to connect with other members.
• Resolves membership concerns; informs supervisor of unusual situations or unresolved issues.
• Must be 21 years of age.
• Manages front desk cash receipts, records, and reconciliation of accounts daily.
• Schedule might include opening, closing, weekend shift includes Saturday; week to week schedule changes as required. Afternoon/evening hours are priority.

YMCA Competencies

Mission and Community Oriented

Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.

People Oriented

Seeks first to understand the other’s point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Results Oriented

Strives to meet or exceed goals and deliver a high value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments and transfers learning from one situation to another. Establishes goals, clarifies tasks, plans work, and participates in meetings.

Personal Development Oriented

Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Pursues self development that enhances job performance. Demonstrates an openness to change; seeks opportunities in the change process.

Qualifications

• Previous customer service, sales and/or business interaction experience.
• Knowledge of general office computer and administration procedures.
• Experience in interacting with people with diverse backgrounds.
• Experience or ability to work under pressure; maintain composure; resolve issues.
• Ability to communicate programs, conduct tours, complete sales process.

Physical Demands

The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform the essential functions of this position.

The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.