Welcome Ambassador - Per Diem - Day

Hackensack Meridian Health Inc.; Morrell Corners (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Hackensack Meridian Health is hiring a Welcome Ambassador to warmly greet patients and guests. The role focuses on exceptional customer service, guiding visitors, and keeping wait times communicated when needed. You will check ECC patients in, register them for visits, and help ease nerves in a fast-paced hospital environment.

Strong communication and computer skills are essential. The position also handles hospital-wide phone inquiries, directs calls, and supports other customer service tasks

Qualifications

• High School diploma or GED (or equivalent).
• Excellent customer service to patients and guests.
• Clear communication over telephone and in person.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office and/or Google Suite.

Responsibilities

• Provide a warm and friendly welcome to patients and guests.
• Update guests on wait times when necessary.
• Check in ECC patients and register them for visits.
• Maintain patient comfort while waiting to be seen.
• Answer hospital-wide phones with proper etiquette and direct calls.
• Assist with other customer service tasks as needed.

Skills

Customer service

Communication

Verbal communication

Written communication

Education

High School diploma

Associate's Degree

Tools

Microsoft Office

Google Suite

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Welcome Ambassador is responsible for providing a warm and friendly welcome. The ideal candidate will have a passion for guest service and ensure that guests and patients are kept updated of wait times (if necessary). In this highly visible role, you will be responsible for checking ECC patients in, registering them in, and keeping their nerves at ease as they wait to be seen by a nurse or physician. This is the ideal position for someone who enjoys guest interaction, resolving problems, and working in a fast paced environment. Additional responsibilities of the Welcome Ambassador includes answering hospital-wide phones using proper etiquette, directing calls to the caller's requested destination, and assisting in other customer related tasks as needed.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to provide exceptional customer service to patients and guests
• Able to communicate clearly over telephone and in person.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Prior hospitality experience in a hospital / healthcare setting.
• Associate's Degree.