Welcome Ambassador - Per Diem - Day

Hackensack Meridian Health; Holmdel Township (NJ); On-site; USD 26,000 - 37,000; Full time

Job summary

Hackensack Meridian Health welcomes a Welcome Ambassador to provide a warm, friendly introduction for patients and visitors. You will check in ECC patients, register them, and help keep them at ease while awaiting care.

You will also answer hospital-wide phones, route calls, and support other customer-related tasks in a fast-paced environment, requiring strong communication and exceptional service.

Qualifications

• High School diploma or GED required.
• Excellent customer service.
• Clear verbal and written communication.
• Proficient in Microsoft Office and Google Suite.

Responsibilities

• Greet and assist guests, checking in ECC patients and registering them.
• Put patients at ease while they wait to be seen by a nurse or physician.
• Answer hospital-wide phones with proper etiquette and direct calls as requested.
• Assist with other customer-related tasks as needed.

Skills

Customer service

Clear communication

Written communication

Microsoft Office

Google Suite

Education

High School diploma or GED

Tools

Microsoft Office

Google Suite

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Welcome Ambassador is responsible for providing a warm and friendly welcome. The ideal candidate will have a passion for guest service and ensure that guests and patients are kept updated of wait times (if necessary). In this highly visible role, you will be responsible for checking ECC patients in, registering them in, and keeping their nerves at ease as they wait to be seen by a nurse or physician. This is the ideal position for someone who enjoys guest interaction, resolving problems, and working in a fast paced environment. Additional responsibilities of the Welcome Ambassador includes answering hospital-wide phones using proper etiquette, directing calls to the caller's requested destination, and assisting in other customer related tasks as needed.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to provide exceptional customer service to patients and guests
• Able to communicate clearly over telephone and in person.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Prior hospitality experience in a hospital / healthcare setting.
• Associate's Degree.

Minimum rate of $23.13 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.