Call Center Support I

J.B. Hunt; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability insurance

Paid time off

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Call Center Support I to handle inbound calls, emails, and chats, providing first-level responses and basic troubleshooting.

The role emphasizes strong customer service and teamwork in a fast-paced logistics environment. This entry-level position requires a High School Diploma or GED with 1 year of customer service experience and offers opportunities for on-the-job training and career growth within the Customer Service & Contact Center

Qualifications

• High School Diploma or GED; 1 year of customer service experience.
• Experience with Microsoft Office Suite is preferred.
• Ability to work individually and in a team.
• Knowledge of transportation or logistics is a plus.

Responsibilities

• Answer inbound customer service calls and inquiries via telephone, email, or chat; provide first-level response, troubleshoot issues, and redirect calls when appropriate.
• Administer programs, projects, and/or processes specific to the operating unit served.
• Engage in ongoing training and professional development activities to grow within the industry.
• Research and report on client complaints, help resolve issues, and coordinate with internal teams for feedback.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Associates degree in Business Administration/Management

GED

High School Diploma

Tools

Microsoft Office Suite

Job description

Job Title: Call Center Support I

Department: Customer Service & Contact Center Operations

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary: Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.

Key Responsibilities

• Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate
• Administer programs, projects, and/or processes specific to the operating unit served
• Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry
• Research and report on client complaints, help resolve client complaints, and ensure that problems can be resolved in a timely manner; monitor and follow-up with internal teams for feedback on outstanding complaints
• Identify employee, client, or customer issues and determine appropriate course of action for effective resolution
• Receive and respond to routine correspondence following established procedures not requiring management review
• Understand and implement administrative, application, or software systems, procedures, policies, and practices
• Communicate with people within and outside of the organization (answering questions, addressing concerns, resolving basic problems, etc.)
• Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation

Qualifications

Minimum Qualifications:

• High School Diploma or GED equivalent with 1 year of customer service-related experience and/or military equivalent

Preferred Qualifications:

• College coursework experience and/or 1 year of experience within customer service or help desk atmosphere
• Ability to work both individually and as a team
• Ability to use a logical approach to derive a specific conclusion from general ideas
• Experience in the transportation industry
• Experience working in a fast-paced environment
• Knowledge of J.B. Hunt
• Proficient Computer Skills including Microsoft Office Suite (PowerPoint, Excel, Outlook, etc.)
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to maintain professionalism while dealing with difficult individuals

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

Education

• Associates: Business Administration/Management
• GED (Required)
• High School (Required)

Work Experience

• Clerical/Administrative
• Customer Service/Account Manager

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

We are a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities.