Cargo Claims Intake Representative II

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

J.B. Hunt Transport, Inc. seeks a Cargo Claims Intake Representative II in Lowell, AR to manage cargo incidents from intake to resolution. You will coordinate with internal teams and external partners, gather documentation, and drive timely action plans to mitigate loss and ensure compliant remediation.

The role emphasizes customer-facing interaction, meticulous data handling, and collaboration with adjusters, vendors, and regulatory bodies to minimize exposure and maintain service levels.

Qualifications

• High School Diploma/GED with 1-2 years in Transportation/Logistics, Claims, Insurance, Customer Service, or related field.
• Must maintain a professional demeanor and empathy in customer interactions.
• Strong problem reporting and escalation practices.
• Ability to analyze situations and reach productive decisions.
• Ability to stay composed under pressure.
• Adaptability to a dynamic work environment and shifting priorities.
• Clear transmission of ideas through various mediums.
• Collaborative teamwork and effective information sharing.
• Accurate capture and documentation of business information.
• Type at least 40 words per minute.

Responsibilities

• Manage elevated volume of calls, emails, and portal interactions for cargo incidents.
• Resolve open incidents with accurate claims analysis and mitigation guidance.
• Uphold company guidelines and applicable laws in handling cargo issues.
• Identify missing or updated claim information and determine next steps.
• Ensure timely data entry and progress updates to internal and external stakeholders.
• Coordinate remediation with towing, adjusters, law enforcement, and regulators.

Skills

Professional demeanor

Empathy

Communication skills

Problem solving

Decision making

Adaptability

Multitasking

Data entry accuracy

Typing 40 wpm

Interpersonal skills

Education

High School Diploma/GED with 1-2 years in Transportation/Logistics, Claims, Insurance, Customer Service, or related field

Job description

Job Details

• Job Title: Cargo Claims Intake Representative II
• Department: Insurance
• Country: United States of America
• State/Province: Arkansas
• City: Lowell
• Full/Part Time: Full time

Job Summary

Under general supervision, this position is responsible for managing all incidents related to cargo overages, shortages, and damages. This customer facing role will serve as the primary contact for all internal and external stakeholders. The incumbent will ensure timely action plans to mitigate loss and ensure accurate documentation of all details surrounding each incident. The incumbent will manage the process of sourcing, vetting, and hiring of external adjusters, wreckers, and rework vendors to reduce financial exposure related to cargo claims.

Shift

Monday - Friday, 8:00AM - 5:00PM (may be adjusted)

Key Responsibilities

• Efficiently manage an elevated amount of inbound and outbound communication through calls, emails, notifications, and customer portal interactions regarding cargo related incidents with the potential of financial exposure, while independently resolving a list of open incidents; apply independent discretionary judgment, detailed claims analysis, and procedural guidelines to ensure accurate and optimal mitigation of exposures related to cargo claims
• Leverage independent knowledge and experience to mitigate exposure by upholding company guidelines, local, state, and federal laws, as well as customer standard operating procedures; assess collected information, as well as identify missing, incorrect, or updated claim information, to determine appropriate course of action and establish timely action plans
• Ensure timely and accurate data entry across internal and customer systems by streamlining workflows, effectively prioritizing tasks, maintaining clear communication, and consistently updating both internal teams and customers; monitor timelines and ensure timely follow-up on outstanding items
• Leverage extensive verbal and written communication skills to cultivate strong relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies collaboratively, and promote alignment in order to move claims forward
• Coordinate and assist in remediation efforts with internal and external stakeholders, particularly in cases involving Federal Hazmat regulations, Federal and State food safety laws, and DOT regulations; identify regulatory implications of cargo incidents and ensuring that all remediation actions are documented and compliant with applicable standards
• Actively contribute to the development and refinement of incident reporting procedures; provide feedback on process improvements and remain adaptable to evolving departmental needs to enhance efficiency and accuracy
• Request and document all contractual, financial, and DOT-related claim documents to support further investigations, ensure defensibility, and facilitate future reference or audits, including DOT and food safety compliance records, as well as Safety Data Sheet (SDS) required for hazardous material incidents
• This often includes searching various internal databases for uploaded documentation (bill of lading, customer agreements, etc.), obtaining inspection reports from external sources, and compiling necessary correspondence between internal and/or external participants (e.g. carrier correspondence)
• Participate in training and development to stay updated on industry changes, company policy updates, and improvement of processing techniques, while also providing training and basic support to junior team members as needed
• Coordinate and collaborate with external partners such as towing services, insurance adjusters, law enforcement, and relevant state or local regulatory agencies for the resolution of cargo-related incidents
• Manage the coordination of affected freight, establishing eligibility for the freight to be reworked, transloaded, salvaged, or disposed of and negotiating rework costs with vendors to assist in cargo claim mitigation; secure and record authorization for the action plan and related costs from designated stakeholders

Qualifications

Minimum Qualifications

• High School Diploma/GED with 1-2 years of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field

Preferred Qualifications

• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
• Knowledge of problem reporting and escalation practices
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to process information with high levels of accuracy
• Ability to type at least 40 words-per-minute

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• GED (Required), High School (Required)

Work Experience

• Customer Service/Account Manager, Transportation/Logistics

Equal Opportunity

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Why J.B. Hunt?

We are a leading transportation and logistics company for one simple reason - our people.

The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.