Dispatcher

J.B. Hunt Transport, Inc.; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Paid time off

paid time off commensurate with tenure

six weeks of paid maternity leave

six paid holidays annually

Job summary

J.B. Hunt is seeking a full-time Dispatcher in Raleigh, NC to manage dispatch operations for our drivers and contracted carriers. The role emphasizes proactive communication, timely issue resolution, and maintaining DOT-compliant safety practices in a fast-paced environment.

You will monitor loads, document detention times, and coordinate with maintenance and internal teams to keep operations efficient. Entry requirements include a high school diploma or GED, with 0–1 year in transportation or

Qualifications

• High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to meet or exceed driver needs to provide excellent service.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.

Responsibilities

• Monitor loads and resolve issues affecting pickup/delivery times; communicate with customers.
• Maintain documentation of driver detention time for on-time pay.
• Promote safety culture and enforce DOT and company policies.
• Support other team members as needed.
• Communicate professionally with drivers via phone and system messages to improve engagement.
• Coordinate with fleet maintenance to ensure vehicle readiness.

Skills

Proactive communication

Adaptability

Collaborative

Customer service

Education

GED

High School Diploma

Tools

Dispatch software

Job description

Job Title: Dispatcher Department: Supply Chain Country: United States of America State/Province: North Carolina City: Raleigh Full/Part Time: Full time

Job Summary

Under routine supervision, this position is responsible for dispatching and resolving problems for our company drivers, contracted drivers, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and overall promoting a professional workplace attitude in a fast-paced environment.

Key Responsibilities

• Monitor loads assigned to drivers, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers; problems normally include truck mechanical problems, traffic or weather issues, or customer-directed shipment changes
• Maintain documentation of driver detention time to ensure accurate, on-time pay
• Maintain the company safety culture to include daily safety messages and monthly driver briefings; help enforce company policies to ensure compliance with DOT and company requirements
• Support other team members as needed
• Communicate in a professional, timely, and effective manner with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity
• Manage company equipment to improve operation efficiency and profitability through coordinating with fleet maintenance teams and previously assigned drivers to ensure vehicle readiness

Minimum Qualifications

• High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience
• Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to meet or exceed driver needs to provide excellent service
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to adapt to a dynamic work environment and shifting priorities and directives

Preferred Qualifications

• 1-2 years of transportation, customer service, or other relevant experience

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager
• Transportation/Logistics

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? We are a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for? We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level. J.B. Hunt is proud to serve individuals of all abilities.