Weekend Warrior Client Care Specialist (3rd Shift + Shift Differential + Weekend Warrior) - Full Time

Rescue Mission Alliance; City of Syracuse (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k plan

Paid Time Off (PTO)

Short-Term Disability

Life Insurance

Job summary

Rescue Mission Alliance in Syracuse, NY is seeking a Full-Time Client Care Specialist for the 3rd shift at the emergency shelter. The Weekend Warrior role includes night differential and weekend scheduling (Friday–Monday, 9:00pm–7:30am) to support individuals experiencing homelessness and provide a safe, respectful environment.

The ideal candidate has strong communication skills, compassion, and crisis-management abilities, with a background in human services or related field.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in Human Services or related field, or equivalent work experience, preferred.

Responsibilities

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation while helping clients maintain or build independence.
• Treat all clients with respect, dignity, and compassion.
• Maintain appropriate professional boundaries with clients.
• Help create a safe, supportive, and welcoming shelter environment.
• Conduct regular rounds and monitor the facility to support client safety.
• Assist clients with basic needs, including personal care items and bedding.
• Respond to client concerns and challenging situations in a calm and professional manner.
• Reinforce shelter guidelines and expectations respectfully and consistently.
• Connect clients with appropriate Rescue Mission services and resources.
• Document important client information while maintaining appropriate confidentiality.
• Communicate relevant information with team members and participate in meetings.
• Complete required training within 30 days of assignment.

Skills

Compassion

Communication

Reliability

Teamwork

Crisis-management

Education

High School Diploma or equivalent

Associate degree in Human Services or related field

Tools

Basic computer skills

Job description

Position:

Weekend Warrior Client Care Specialist (3rd Shift + Shift Differential + Weekend Warrior) - Full Time

Location:

Syracuse, NY

Job Id:

909

# of Openings:

1

Client Care Specialist 3rd Shift – Full Time- Emergency Shelter

Schedule:

Friday – Monday: 9:00pm- 7:30am |

Rate of Pay:

$18.50 per hour + Shift Differential + Weekend Warrior

3rd Shift Differential:

Additional $2.00 per hour for hours worked between 9:00 PM–7:30 AM

Join the Rescue Mission Team!

Are you compassionate, dependable, and interested in making a difference in the lives of others?

The Rescue Mission is seeking aFull-Time Client Care Specialistto join our Syracuse Emergency Shelter team. In this direct-care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence.

This is a great opportunity for someone interested inhuman services, social services, behavioral health, mental health, crisis support, residential care, or other direct-care work.

What You’ll Do

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation while helping clients maintain or build independence.
• Treat all clients with respect, dignity, and compassion.
• Maintain appropriate professional boundaries with clients.
• Help create a safe, supportive, and welcoming shelter environment.
• Conduct regular rounds and monitor the facility to support client safety.
• Assist clients with basic needs, including personal care items and bedding.
• Respond to client concerns and challenging situations in a calm and professional manner.
• Reinforce shelter guidelines and expectations respectfully and consistently.
• Connect clients with appropriate Rescue Mission services and resources.
• Conduct drug and breathalyzer testing when required.
• Document important client information while maintaining appropriate confidentiality.
• Communicate relevant information with team members and participate in meetings.
• Complete required training within 30 days of assignment.

Qualifications

• High School Diploma or equivalent required.
• Associate degree inHuman Services or a related field, or equivalent work experience, preferred.
• Experience supporting individuals experiencinghomelessness, substance use, mental health challenges, or other barriersis desired.

Successful candidates should demonstrate:

• Sensitivity and compassion for individuals experiencing homelessness.
• Excellent communication and interpersonal skills.
• Interviewing and assessment skills.
• Crisis-management and problem-solving abilities.
• Flexibility and adaptability.
• Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
• Basic computer skills.

Rate of Pay:

Starting Pay rate - $18.50 per hour
3rdShift Differential (9:00pm-7:30am) – Additional $2.00 per hour
Weekend Warrior (only scheduled shifts Friday-Monday) - Additional $1.00 per hour

Available Work Schedule:

Friday – Monday: 9:00pm- 7:30am

What We Offer:

Competitive pay, Benefits Package (Medical, Dental, Vision, 401k), Paid Time Off (PTO), Short-Term Disability, Group & Voluntary Life Insurance (and more), and A Chance to Make a Difference. Working at the Rescue Mission is more than just a job – it’s an opportunity to be part of an organization that makes a lasting impact on the community. We provide critical services every day, offering help for today and hope for tomorrow.

Why Work With Us?

Join a dedicated team committed to transforming lives and making a tangible difference in our community. At the Rescue Mission, you will be part of a collaborative and supportive environment that values professional growth and offers opportunities for advancement.

• Transparent & Open Communication – The Rescue Mission encourages honest and open communication at all levels. Input and feedback are sought from all employees.
• Work/Life Balance – We are encouraged to meet our professional goals and perform at our best, but also enjoy a fulfilling life outside of the work environment.
• Continued Growth & Learning – Our organization adapts to change by providing training and development in rapidly evolving areas. We believe in routine training to improve efficiency and instill positive attitudes.
• Team Spirit – We are valued for our talents, dedication and hard work as individuals and as an overall team. This ultimately leads to a strong sense of unity among each and every one of us.

The Rescue Mission is an equal opportunity employer.

We are focused on taking care of our employees with the same caring values we have for our clients. The Rescue Mission offers a comprehensive benefits package for both our full-time and part-time employees:

Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account – FSA
Company Paid Group Term Life Insurance

Supplemental Life Insurance
Paid Time Off (PTO)
Paid Holidays
Career Development and Growth Opportunities
Short Term Disability
401(K) Plan that includes employer contributions

Personal Illness, Accident & Cancer Insurance
Discounted Auto, Home & Renters Insurance
529 NY State College Savings Plan
Employee Assistance Plan
Empower Credit Union Membership
Thrifty Shopper Employee Discount