Weekend-Shift Threat Response Engineer - 24/7 Security

CloudFlare; Austin (TX); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Cloudflare is seeking a Response Engineer to provide premium-level security product support for enterprise customers across OSI layers 3-7. You’ll analyze threats, suggest mitigations, and may implement fixes for clients' infrastructures while coordinating with engineering, product, and support teams.

The role requires weekend rotations, strong communication, and deep knowledge of security tools including iptables, WAF, and Cloudflare services. Hybrid Austin location.

Qualifications

• Experience with security monitoring and incident response.
• Strong written and verbal communication with high-value customers.
• Familiarity with OSI model and core networking protocols.
• Knowledge of attack mitigation strategies and tools.

Responsibilities

• Monitor and investigate the alerts to identify attacks.
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable.
• Work with Engineering and Product teams to improve the products and tools.
• Extensive communications with customers via chat, email, and phone.
• Review the latest alerts to determine relevancy and urgency; create tracking tickets as needed.
• Configure / Manage security monitoring rules and contribute to tool improvements.
• Participation in a weekend and holiday rotation required with main working hours 9 to 5 Pacific time.
• Strong understanding of the OSI model, TCP, UDP, BGP, QUIC.
• Advanced understanding of iptables.
• Analysis of traffic for attack anomaly detection and creation of mitigation rules.
• Experience in handling attack mitigation and knowledge of various attacks (L3/4 and L7).
• At least 2 years of technical support experience and customer support experience is a must.
• Strong communication skills with high-value customers.
• Command line / Bash shell.

Skills

Strong communication

Bash / Command line

Security basics

DDoS mitigation knowledge

Tools

iptables

WAF

Magic Transit

Cloudflare tools

Job description

Cloudflare is seeking a Response Engineer to provide premium-level security product support for enterprise customers across OSI layers 3-7. You’ll analyze threats, suggest mitigations, and may implement fixes for clients' infrastructures while coordinating with engineering, product, and support teams.

The role requires weekend rotations, strong communication, and deep knowledge of security tools including iptables, WAF, and Cloudflare services. Hybrid Austin location.