Weekend Safety & Member Experience Lead

YMCA of Southern Maine; Portland (ME); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Free personal membership

Earned Paid Leave

Generous program discounts

Retirement plan (403(b))

Training and advancement opportunities

Job summary

YMCA of Southern Maine seeks a Leader on Duty (LOD) to provide on-site leadership during weekend operations, ensuring a welcoming and safe environment for members and staff and serving as the primary contact for staff, members, and emergencies when other leadership staff are not present.

This role requires experience handling high-risk situations, de-escalation skills, and independent decision-making to respond to mental health crises, behavioral emergencies, and incidents involving escalation

Qualifications

• Excellent customer service, problem-solving, and verbal communication.
• Ability to stay calm and professional in a fast-paced environment.
• Experience with de-escalation and trauma-informed practices preferred.
• Certifications (CPR/First Aid/AED, bloodborne pathogens/universal precautions; Narcan awareness) preferred or willing to obtain.
• Background check and OCFS fingerprinting required as applicable.
• Frequent walking/rounds; standing for extended periods.

Responsibilities

• Provides visible, on-shift leadership and responds to incidents, questions, and facility needs.
• Engages members and guests with empathy; models trauma informed, equity-centered practices.
• Conducts regular facility walkthroughs, supports safety and cleanliness, and documents incidents.
• Provides Membership coverage: front-desk coverage, member transactions, tours, and inquiries to ensure seamless service during breaks, callouts, and peaks.
• Be the on-shift point of contact for staff, members, guests, and vendors; communicate clearly and professionally.
• Monitor public spaces for safety, policy adherence, and member experience; de-escalate promptly and respectfully.
• Conduct hourly facility checks; address minor issues and elevate maintenance/safety concerns.
• Respond to accidents/incidents using approved procedures; complete accurate, timely documentation (e.g., LOD and incident reports).
• Provide Membership coverage: process joins/renewals/changes, register for programs, handle payments and cash drawer reconciliation, issue cards/photos, and give mission-driven tours.
• Uphold YMCA policies, brand standards, confidentiality, and member privacy.

Skills

Customer service

De-escalation

Verbal communication

Calm under pressure

Microsoft Office

Trauma-informed

Crisis intervention

Job description

YMCA of Southern Maine seeks a Leader on Duty (LOD) to provide on-site leadership during weekend operations, ensuring a welcoming and safe environment for members and staff and serving as the primary contact for staff, members, and emergencies when other leadership staff are not present.

This role requires experience handling high-risk situations, de-escalation skills, and independent decision-making to respond to mental health crises, behavioral emergencies, and incidents involving escalation