Weekend RN - After-Hours Triage & Care Coordination

HIA Hospice; Fargo (ND); On-site; USD 39,000 - 58,000; Full time

Job summary

HIA Hospice in Fargo is seeking an experienced RN for weekend triage and patient support. In this role you will triage calls from patients, families, facilities, physicians and staff, assess situations, and coordinate the interdisciplinary group to meet patient needs.

You’ll contact physicians, pharmacies and DME, process medication changes and orders, document interactions thoroughly, and ensure timely communication and compliance with policies.

Qualifications

• RN degree; BSN preferred, LPN also considered.
• Superior clinical skills.
• Excellent customer service skills.
• Ability to direct staff.
• Strong communication skills.
• High level of organizational and prioritization skills and attention to detail.

Responsibilities

• Triage calls from patients/families, facilities/physicians and HIA Hospice staff.
• Assess each situation and determine the best course of action.
• Assist in daily contact with patients who received medication changes.
• Contact physician, pharmacy, and DME company with death notifications.
• Determine appropriate IDG member for critical patient issues and coordinate contact/visit.
• Order DME as requested by staff or after phone assessment.
• Complete medication orders and refill requests.
• Communicate triage updates to team members.
• Complete thorough documentation of calls with follow-up plan details.
• Prints and faxes requested paperwork to facilities for respite stays and NH replacements.
• Obtain attending MD signature when required on papers.
• Fax scripts to pharmacies and other facilities and monitor transmission.
• Complete and lock documentation the same day as contact occurs per policy.

Skills

Superior clinical skills

Excellent customer service

Strong communication

Ability to direct staff

Organizational prioritization

Education

RN degree

BSN preferred

LPN considered

Job description

HIA Hospice in Fargo is seeking an experienced RN for weekend triage and patient support. In this role you will triage calls from patients, families, facilities, physicians and staff, assess situations, and coordinate the interdisciplinary group to meet patient needs.

You’ll contact physicians, pharmacies and DME, process medication changes and orders, document interactions thoroughly, and ensure timely communication and compliance with policies.