After Hours Call Center RN (Weekend Status)

HIA Health; Fargo (ND); On-site; USD 38,000 - 57,000; Part time

Job summary

HIA Health in Fargo, ND seeks an experienced RN for part-time weekend shifts (Saturday and Sunday 8am–8pm) to triage calls, coordinate interdisciplinary team efforts, and support patient care. You will handle medication changes, contact physicians and pharmacies, document calls, and ensure timely orders and communications, all while upholding our Drug Free Workplace Policy.

This role is based at the Fargo office and requires strong organizational skills, excellent customer service, and the

Qualifications

• RN degree required or eligible.
• BSN preferred; LPN considered.
• Superior clinical skills.
• Excellent customer service.
• Ability to direct staff.
• Strong communication skills.
• High level of organizational and prioritization skills and attention to detail.

Responsibilities

• Triage calls from patients, families, facilities/physicians and HIA Hospice staff.
• Assess each situation and determine the best course of action.
• Coordinate daily contact with patients who had medication changes.
• Contact physician, pharmacy, and DME company with death notifications.
• Determine IDG member for critical patient issues and coordinate contact.
• Order DME as requested and complete medication orders/refills.
• Document patient phone calls thoroughly with follow-up plans.
• Print/ fax documents to facilities for respite stays and NH replacements; obtain physician signature when required.
• Fax scripts to pharmacies and monitors transmission.
• Lock documentation on the same day as the contact.

Skills

RN degree

BSN preferred

LPN considered

Superior clinical skills

Excellent customer service

Direct staff

Strong communication

Organizational skills

Education

RN degree

BSN preferred

LPN considered

Job description

Job Details

Job Location: Fargo Headquarters - Fargo, ND 58104

Position Type: Part Time

Salary Range: $27.81 - $41.72

Job Shift: Day

Position Summary

Responsibilities include triage calls from patients/families, facilities/physicians and HIA Health staff and assist as needed. Coordination of the interdisciplinary team staff to meet the needs of the caller.

This position is a weekend status, non-exempt position working every Saturday and Sunday 8am - 8pm and will be based out of our Fargo office.

Key Responsibilities

• Provide excellent customer service by triaging calls from patient/families, facilities/physicians and HIA Hospice staff.
• Assess each situation and determine the best course of action.
• Assist in the daily contact with patients who received medication changes.
• Contact physician, pharmacy, and DME company with death notifications.
• For critical patient issues, determine the appropriate member of the IDG to attend to the patient/family needs and coordinate the contact or visit.
• Order DME as requested by staff or as a result of phone assessment.
• Completes medication order & refill requests
• Communicates triage updates to team members
• Completes thorough, accurate documentation of patient phone calls, including follow-up plan details to assist with patient plan of care.
• Prints and faxes requested paperwork to facilities for respite stays and NH replacements. Obtains attending MD signature when required on above papers.
• Faxes scripts to pharmacies and other facilities as appropriate and monitors successful transmission.
• Completes and locks documentation on the same day as the contact/communication occurs as per the Medical Records Documentation policy.

We have a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Pay Range

RN starting at $27.81 - $41.72/hour (depending upon experience)

Expectations of all EmployeesSupport the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.

HIA has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Expectations of all EmployeesSupport the mission, vision and values through unequaled quality patient care, professional competence, collaboration, communication, innovation, accountability, ownership and provide support to the entire agency regardless of their primary office location.

HIA Health has HEART

Honor - We accept the honor of service to hospice patients, families, and communities.
Excellence - We strive for excellence in my work, as we stand on hallowed ground.
Attitude - We choose a positive attitude at work.
Respect - We treat people with the same respect I wish to be given.
Teamwork - We value everyone’s contribution in delivery of care, operation of the organization and stewardship of our resources.

Qualifications

• RN degree; BSN preferred, LPN also considered
• Superior clinical skills
• Excellent customer service skills
• Ability to direct staff
• Strong communication skills
• High level of organizational and prioritization skills and attention to detail

Certifications, Licenses, Registrations Required

• Licensure in North Dakota and Minnesota required (or willing to become dual licensures following employment offer)
• Certified Hospice and Palliative Care Nurse preferred