Weekend Residential Concierge & Guest Services

Worth Ross Management Company, Inc.; Texas; On-site; USD 23,000 - 24,000; Part time

Job summary

Worth Ross Management Company, Inc. in Downtown Dallas is seeking a part-time Concierge/Front Desk team member for weekends and morning shifts. You will welcome residents, guests, and vendors, control access, and maintain privacy while delivering warm, professional service.

The role requires excellent interpersonal and organizational skills, the ability to multitask, basic MS Office knowledge, and the willingness to work independently and in a fast-paced residential setting.

Qualifications

• Experience as Concierge/Front desk in hotel/residential settings.
• Strong customer service and communication skills are required.
• Proficient in basic MS Office and email usage; able to learn building systems.

Responsibilities

• Communicates effectively and demonstrates good customer service to residents, guests, vendors and staff.
• Identifies and clarifies residents' needs and desires; answers questions and provides solutions.
• Seeks to improve services by listening to resident comments and making recommendations to management.
• Assists residents in scheduling access for authorized vendors to provide services within units.
• Maintains resident and guest privacy and the organization's reputation by keeping information confidential.
• React quickly and effectively to emergencies as needed.
• Maintains a safe work environment by following safety guidelines and reporting hazards.
• Keeps daily shift notes in the Building Link system.
• Receives packages and deliveries, logs them, and delivers to residents as schedule permits.
• Responds to resident concerns in a professional and caring manner and follows up as needed.

Skills

Customer service

Interpersonal skills

Communication

Multilingual desirable

Independent work

Tools

MS Office Suite

Email/CRM tools

Job description

Worth Ross Management Company, Inc. in Downtown Dallas is seeking a part-time Concierge/Front Desk team member for weekends and morning shifts. You will welcome residents, guests, and vendors, control access, and maintain privacy while delivering warm, professional service.

The role requires excellent interpersonal and organizational skills, the ability to multitask, basic MS Office knowledge, and the willingness to work independently and in a fast-paced residential setting.