Resident Services Coordinator

East West Hospitality; Denver (CO); Hybrid; USD 26,000 - 34,000; Part time

Benefits offered by this job

401(k) match

Paid time off

Career development

Employee discounts

Sabbatical program

Referral bonus

EAP

Job summary

East West Hospitality is seeking a Resident Services Coordinator for weekend shifts at our Denver main office. This part-time role supports multiple luxury communities, handling front desk duties, package and key management, and leasing support to create a welcoming resident experience.

You will coordinate showings, assist residents and prospective tenants, and help maintain a secure, organized environment while delivering hospitality-focused service.

Qualifications

• Requires proven customer service experience in hospitality, property or front desk roles.
• Excellent communication and listening skills with residents, guests, vendors, and prospective residents.
• Strong organizational skills; accurate, detail-oriented, and able to manage multiple tasks.

Responsibilities

• Deliver warm, professional service to residents, guests, vendors, and prospective residents in person, by phone, and electronically.
• Assist leasing with unit showings and create welcoming experiences for prospective residents.
• Manage incoming packages: logging, labeling, organizing, and notifying residents promptly.
• Maintain secure key control: verify authorization, document checkouts/returns, and return keys to the bank.
• Coordinate approved showings, broker access, move scheduling, insurance docs, and move monitors.
• Provide neighborhood/building information and route questions to the right team.
• Ensure building access/security procedures are followed and front desk equipment is operational.
• Provide light admin support (printing/copying) for residents as needed.
• Remain flexible, take ownership, and support multiple communities as required.

Skills

Customer service

Hospitality

Property management

Communication

Organization

Independent work

Weekend availability

Education

High school diploma or equivalent

Tools

BuildingLink

KeyBank

FOB management

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

Resident Services Coordinator - Part-Time Weekend Position | East West Urban Management Main Office

About The Role

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to support our main office and multiple luxury residential communities. As a welcoming point of contact for residents, guests, vendors, and prospective residents, you will help create exceptional first impressions while keeping daily services organized and secure.

This part-time weekend role blends resident service, front desk coordination, leasing support, package management, key control, and administrative responsibilities. You will also assist the leasing department by showing available units to prospective residents and helping them experience the quality and hospitality that define East West.

Your Role

• Support multiple luxury residential communities from the East West Urban Management main office.
• Create welcoming first impressions for residents, guests, vendors, and prospective residents.
• Coordinate packages, keys, building access, moves, and daily resident service requests.
• Assist the leasing department with professional and informative unit showings.
• Help maintain a secure, organized, and hospitality-focused environment.

Job Details

Job Location: Denver, CO - East West Urban Management Main Office

Pay Rate: $22.00 per hour

Schedule: Saturday and Sunday, 9:00 AM - 5:00 PM

Employment Status: Part-Time, Year-Round

Start Date: Immediately

Accepting Applications Until: August 31, 2026, or until filled

What You'll Do

• Deliver warm, professional service to residents, guests, vendors, and prospective residents in person, by phone, and electronically.
• Assist the leasing department by conducting unit showings, answering general questions, and creating a welcoming experience for prospective residents.
• Manage incoming packages by logging, labeling, organizing, and notifying residents promptly and accurately.
• Maintain secure key control by verifying authorization, documenting checkouts and returns, confirming identification, and returning keys to the key bank promptly.
• Coordinate approved real estate showings, broker access, move scheduling, required agreements, insurance documentation, and move monitors.
• Provide neighborhood and building information while directing questions and calls to the appropriate team members.
• Help maintain building access and security by following established guest, vendor, key, and access-control procedures.
• Confirm front desk equipment and office electronics are operational and report issues when service is needed.
• Provide light administrative support, including small printing and copying requests for residents.
• Approach each responsibility with flexibility, ownership, and a hands-on mindset while supporting multiple communities as needed.

About You

We are looking for a dependable, service-minded professional who enjoys helping people, stays organized, and understands that thoughtful attention to detail shapes the resident experience.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, property management, food and beverage, retail, reception, leasing, or a related administrative role.
• Professional communication skills and the ability to listen carefully and respond respectfully to resident, guest, vendor, and prospective resident requests.
• Strong organization, accuracy, and follow-through when managing packages, keys, access records, moves, and schedules.
• Comfort using computers, email, office equipment, and learning systems such as BuildingLink, key-bank, and fob-management platforms.
• Ability to work independently during weekend shifts while communicating effectively with the broader team.
• Ability to occasionally lift and carry items associated with packages and front-desk operations.

Preferred Qualifications

• Experience in a luxury residential, hotel, concierge, leasing, or property management environment.
• Experience conducting apartment, condominium, model, or vacant-unit showings.
• Microsoft Word, Excel, and Outlook experience.
• Spanish language skills are a plus.

You’ll Thrive Here If You…

• Enjoy making people feel welcome and supported.
• Take pride in being dependable, organized, and accurate.
• Handle sensitive access and key-control responsibilities with care and integrity.
• Communicate calmly and professionally, even when priorities shift.
• Are comfortable taking initiative and helping wherever needed.
• Believe that great hospitality is built through consistent, thoughtful service.

Benefits & Perks

East West offers benefits and perks designed to support employee well-being and growth. Eligibility for certain benefits may depend on employment status and plan requirements.

• 401(k) with discretionary employer match
• Paid sick time and applicable paid time off
• Career development and training opportunities
• Employee discounts through Eye Pieces, Venture Sports, and Perk Spot
• Sabbatical program, subject to eligibility requirements
• $500 employee referral bonus
• Employee Assistance Program (EAP)

Why Join Us

At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

When you join East West Urban Management, you become part of a team that values service, integrity, accountability, teamwork, and genuine human connection. Every interaction is an opportunity to create a positive experience and help make our residential communities exceptional places to live.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.