Floating Luxury Residential Concierge

East West Hospitality; Denver (CO); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

401(k) with employer match

Paid sick time

Career development

Employee discounts

Sabbatical program

$500 employee referral bonus

Employee Assistance Program (EAP)

Health, dental, vision insurance

Job summary

East West Hospitality seeks a Resident Services Coordinator – Floater to provide front desk and resident services across multiple Denver-area communities. You will welcome residents, guests, and vendors, ensuring professional service and quick adaptation to each property's procedures.

Ideal candidates have hospitality or customer service experience, strong communication, and the ability to travel between properties.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality, hotels, customer service, concierge, reception, or property management.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Basic computer skills and ability to learn multiple systems.
• Reliable transportation and ability to travel between East West Urban Management communities throughout the Denver area.
• Flexibility to work varying days, shifts, weekends, and holidays based on staffing needs.

Responsibilities

• Provide front desk and resident services coverage at multiple East West Urban Management communities.
• Deliver exceptional customer service to residents, guests, vendors, and visitors and create positive first impressions at every property.
• Learn and follow each property’s procedures, resident expectations, emergency protocols, access systems, and service standards.
• Maintain building security by monitoring visitor access, key control, package management, and vendor check-ins.
• Provide reliable coverage for vacations, illness, leaves of absence, open positions, call-offs, and other staffing needs.
• Coordinate resident requests, maintenance work orders, packages, deliveries, moves, and building communications.
• Conduct routine building walks to identify maintenance, safety, or security concerns and report findings promptly.
• Communicate effectively with onsite management teams to ensure smooth transitions between assignments.
• Maintain accurate documentation, logs, and daily shift reports.
• Represent East West Urban Management with professionalism, flexibility, and a hospitality-first mindset at every community you support.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Independent worker

Education

High school diploma or equivalent

Tools

Property management software

Access-control systems

Job description

East West Hospitality seeks a Resident Services Coordinator – Floater to provide front desk and resident services across multiple Denver-area communities. You will welcome residents, guests, and vendors, ensuring professional service and quick adaptation to each property's procedures.

Ideal candidates have hospitality or customer service experience, strong communication, and the ability to travel between properties.