Technical Customer Experience Specialist

Generac Power Systems; City of Pewaukee (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Generac Power Systems is seeking a Customer Experience Technical Representative in Pewaukee, Wisconsin to deliver a best-in-class customer experience. You will provide technical and non-technical support, guide customers through issues, and ensure timely resolution across phone, email, chat, and other channels.

Responsibilities include troubleshooting technical and product-related concerns, offering accurate information and recommendations, documenting interactions, assisting with installation

Qualifications

• Strong communication and problem-solving skills.
• Customer support experience across multiple channels.
• Ability to troubleshoot technical issues and explain solutions clearly.

Responsibilities

• Serve as a primary contact for customers via phone, email, chat, and other channels.
• Troubleshoot and resolve technical and product-related concerns.
• Provide accurate product information, guidance, and recommendations.
• Document customer interactions and maintain case records in real time.
• Assist customers with installation, operation, and issue resolution.
• Utilize internal tools to research and respond to inquiries.
• Escalate complex or unresolved issues to appropriate internal teams.
• Maintain performance metrics including productivity, quality, and CSAT standards.

Job description

Generac Power Systems is seeking a Customer Experience Technical Representative in Pewaukee, Wisconsin to deliver a best-in-class customer experience. You will provide technical and non-technical support, guide customers through issues, and ensure timely resolution across phone, email, chat, and other channels.

Responsibilities include troubleshooting technical and product-related concerns, offering accurate information and recommendations, documenting interactions, assisting with installation