Weekend Remote Customer Experience Specialist

Alton Lane Inc.; Richmond (VA); Remote; USD 28,000 - 34,000; Part time

Benefits offered by this job

Access to luxury clothing discount

High-growth career opportunities

Direct exposure to leadership

Dynamic national team

Job summary

Alton Lane is actively recruiting a Remote Part Time Customer Experience Specialist to support our growing Customer Experience Department. The weekend schedule is fixed: Saturdays and Sundays, 2:00pm–10:00pm EST, totaling 16 hours weekly.

As a Customer Experience Specialist, you will handle client communications by phone, email, and chat, coordinate with cross-functional teams to update orders and production status, and provide timely, accurate information on pricing.

Qualifications

• Bachelor's Degree or equivalent work experience in a related field.
• 2+ years experience in a customer service or retail management role with a demonstrated track record of providing excellent customer support.
• Ability to handle escalated customer service issues with empathy and a results and solution-oriented approach.
• Strong technical skills including familiarity with Netsuite, Zendesk, JustCall - *preferred

Responsibilities

• Partner with the VP of Sales and Customer Experience Lead to build a best-in-class customer experience for our client base
• Manage the client experience through phone, email, and chat
• Work closely with cross-functional teams to answer customer inquiries and regularly provide updates on their orders, shipments, and production status details
• Ensure customers receive responses in real time
• Track and monitor customer interactions and manage customer information
• Be confident and knowledgeable with customer correspondence regarding style and pricing questions
• Be timely and provide clear, honest, and respectful communication with all customers and team members at all times
• Flexibility to work evenings and weekends

Skills

Customer service

Retail management

Multitasking

Communication

Education

Bachelor's Degree or equivalent

Tools

Netsuite

Zendesk

JustCall

Job description

Alton Lane is actively recruiting a Remote Part Time Customer Experience Specialist to support our growing Customer Experience Department. The weekend schedule is fixed: Saturdays and Sundays, 2:00pm–10:00pm EST, totaling 16 hours weekly.

As a Customer Experience Specialist, you will handle client communications by phone, email, and chat, coordinate with cross-functional teams to update orders and production status, and provide timely, accurate information on pricing.