Remote Customer Experience Specialist

Remote Jobs; Jersey City (NJ); Remote; USD 21,000 - 30,000; Part time

Job summary

Fair Harbor is seeking a friendly, detail-oriented Customer Service Associate for a remote, part-time role. You will respond to customer inquiries across email and chat, resolving order and product issues while ensuring every interaction reflects the Fair Harbor brand.

Reporting to the Manager, Customer Experience, this role requires 20 hours per week with shifts 9:00 am-1:00 pm ET or 1:00 pm-5:00 pm ET, Monday-Friday or Tuesday-Saturday.

Responsibilities

• Respond to customer inquiries across email and chat, delivering fast, friendly, and on-brand responses
• Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency
• Partner with warehouse and operations teams to track order status and resolve fulfillment issues quickly
• Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions
• Identify recurring customer pain points and escalate trends to the Customer Experience and Ecommerce teams
• Monitor and respond to customer reviews to protect and strengthen brand reputation
• Help maintain FAQs, macros, and help center content for accurate customer-facing answers
• Collaborate with the Ecommerce team to flag site or checkout issues for a smooth shopping experience

Job description

Fair Harbor is seeking a friendly, detail-oriented Customer Service Associate for a remote, part-time role. You will respond to customer inquiries across email and chat, resolving order and product issues while ensuring every interaction reflects the Fair Harbor brand.

Reporting to the Manager, Customer Experience, this role requires 20 hours per week with shifts 9:00 am-1:00 pm ET or 1:00 pm-5:00 pm ET, Monday-Friday or Tuesday-Saturday.