Weekend Remote Customer Service Specialist

Mammoth Tech; United States; Remote; USD 19,000 - 28,000; Part time

Job summary

Mammoth Tech is seeking a part-time Customer Service Rep for weekends, operating remotely in the United States. The role focuses on delivering excellent customer service through inbound calls, emails, and chats, with an emphasis on professionalism and swift issue resolution.

Ideal candidates have 1–3 years in customer service, a high school diploma or GED, and strong communication skills. Daily responsibilities include documentation, data entry, and collaboration with the team to maintain

Qualifications

• 1–3 years of customer service experience.
• High School diploma or GED required.
• Must be 18+ and have own computer.
• Weekend-only schedule starting 2 PM or 5 PM EST.
• Excellent verbal communication and friendly, professional demeanor.
• Ability to use multi-line phone systems and cloud tools.

Responsibilities

• Handle inbound customer calls and emails.
• Meet or exceed daily call/email/chat quotas.
• Document customer interactions and update records.
• Maintain accurate inventory information and data.
• De-escalate unhappy customers with professional poise.
• Collaborate with teammates to ensure outstanding service.

Skills

Clear communication

Time management

Self-motivation

Reliability

Multi-line phone system

Microsoft Office

Salesforce

Data entry

Word processing

Adaptability

Education

High School diploma or GED

Tools

Microsoft Office

Salesforce

Data entry

Word processing

Job description

Mammoth Tech is seeking a part-time Customer Service Rep for weekends, operating remotely in the United States. The role focuses on delivering excellent customer service through inbound calls, emails, and chats, with an emphasis on professionalism and swift issue resolution.

Ideal candidates have 1–3 years in customer service, a high school diploma or GED, and strong communication skills. Daily responsibilities include documentation, data entry, and collaboration with the team to maintain