Remote Customer Service Specialist (PST) – Weekends Off

Compass Experience Labs LLC; Ohio; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully Remote Work Setup

Comprehensive Benefits

PTO (Paid Time Off)

401(k) Retirement Plan

Job summary

Compass Experience Labs is seeking a Customer Service Associate for a US-based remote role. You will join a fast-growing specialty coffee and beverage retail team, delivering friendly, knowledgeable support across phone, chat, and email channels.

Ideal candidates have 2+ years in call center roles, strong English communication, and thrive in a fast-paced, customer-focused environment. This full-time position offers a remote setup with weekday schedule and fixed weekends off.

Qualifications

• 2+ yrs previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications
• Strong/Reliable Internet wired connection and a quiet remote work environment
• Willingness to work the 8:00 AM-5:00 PM PST schedule
• Availability to work 5 days per week with fixed weekends off

Responsibilities

• Provide exceptional customer service through phone, chat, email, and other support channels
• Respond to customer questions, concerns, and requests professionally and efficiently
• Assist customers with orders, products, accounts, and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy, patience, and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes, policies, and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly, positive, and memorable customer experience

Skills

Call center experience

English communication

Customer service

Problem solving

Active listening

Multi-system navigation

Remote work setup

8:00 AM-5:00 PM PST

Fixed weekends off

Tools

CRM software

Job description

Compass Experience Labs is seeking a Customer Service Associate for a US-based remote role. You will join a fast-growing specialty coffee and beverage retail team, delivering friendly, knowledgeable support across phone, chat, and email channels.

Ideal candidates have 2+ years in call center roles, strong English communication, and thrive in a fast-paced, customer-focused environment. This full-time position offers a remote setup with weekday schedule and fixed weekends off.