Weekend Receptionist- Every other weekend

The Gardens at Aldersgate; Topeka (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

The Gardens at Aldersgate is seeking an administrative customer service professional to greet residents and families, answer inquiries, and coordinate information flow across departments. You will handle clerical tasks, manage phones, and assist in ensuring regulatory compliance and accurate record keeping.

Applicants should have a high school diploma and strong Microsoft Office skills, plus excellent communication to maintain positive relationships with residents, families, staff, and external

Qualifications

• High school diploma or equivalent required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers and the community.

Responsibilities

• Meets and greets new residents and families to the facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Coordinates discharge planning with resident, family, rehab, nursing and referrals to agencies.
• Answers telephone and directs callers to correct station; takes messages for staff and answers routine inquiries.

Skills

Effective communication

Education

High school Diploma

Tools

Microsoft Office

Job description

• Meets and greets all new residents and families to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
• fications over public address system.
• Passes out and collects employment applications.
• Other duties assigned

Duties:

• Meets and greets all new residents and families to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
• fications over public address system.
• Passes out and collects employment applications.
• Other duties assigned

Qualifications

• High school Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.