Weekend Receptionist

Sweetwater Care; Whitefish (MT); On-site; USD 34,000 - 42,000; Full time

Job summary

Sweetwater Care in Whitefish, MT invites a friendly front desk assistant to join our facility's front end. You will greet visitors, answer phones, manage sign-ins, schedule resident appointments, handle mail, and maintain accurate records with confidentiality.

Responsibilities include assisting residents, coordinating with nurses and staff, keeping reception tidy, providing basic admin support, and handling sensitive information in line with policies and regulations.

Responsibilities

• Greeting and assisting visitors, residents, and family with a friendly, helpful attitude and providing information on services, visiting hours, and policies.
• Answering phones, taking messages, and directing inquiries to the right staff; address facility and resident status questions.
• Manage check-in/check-out processes; log visitor details and issue badges.
• Assist in scheduling appointments for residents with medical staff or therapists.
• Handle incoming/outgoing mail and packages; organize delivery logistics.
• Maintain accurate records of visitors, deliveries, and appointments; safeguard resident data.
• Assist residents with basic tasks and guide them to common areas as needed.
• Coordinate with nursing home staff to ensure smooth operations and information flow.
• Keep reception area clean, organized, and stocked with reading materials and amenities.
• Provide tech and administrative support, data entry and paperwork as needed.
• Be prepared to handle difficult visitors calmly and professionally; uphold policies and regulations.

Job description

We are looking for a professional, quick learner, to assist the front end of our facility.

• Greeting and Assisting Visitors: Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home’s services, visiting hours, and relevant policies.
• Answering Phones and Managing Inquiries: Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information.
• Check-in and Check-out Procedures: Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols. Logging visitors’ details and issuing visitor badges.
• Scheduling Appointments: Assisting in scheduling appointments for residents to meet with medical staff, therapists, or other healthcare professionals.
• Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery.
• Maintaining Records: Keeping accurate records of visitors, deliveries, and appointments. Updating resident information and ensuring confidentiality of sensitive data.
• Assisting Residents: Providing basic assistance to residents, such as helping them with forms, directing them to common areas, or answering general questions.
• Coordinating with Staff: Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.
• Maintaining Reception Area: Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available.
• Technology and Administrative Support: Utilizing computer systems and software to manage resident records, appointments, and other administrative tasks. Assisting with data entry and paperwork as needed.
• Crisis Management: Being prepared to handle difficult or upset visitors in a professional and empathetic manner.
• Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations.