Receptionist

Sunrise Nursing & Memory Care; Belton (MO); Vor Ort; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Healthcare

Dental

Vision

PTO

401K

Zusammenfassung

Sunrise Nursing & Memory Care is seeking a Resident Services Coordinator to welcome new residents, orient them to facility services, and resolve questions or complaints with a focus on exceptional customer service.

The role serves as a liaison between residents and departments, coordinates discharge planning, and leads inquiries into satisfaction while ensuring compliance with Federal and state regulations.

Qualifikationen

• High school diploma is required.
• Proficiency with Microsoft Word, Excel and Outlook.
• Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants and agencies.

Aufgaben

• Meets and greets all new residents and orients them to facility services.
• Resolves requests and complaints; provides information to improve customer service.
• Acts as liaison between residents and other departments.
• Conducts inquiries on satisfaction and reports information using standard tools.
• Identifies and resolves concerns; reports trends to QA and follows up on unresolved inquiries.
• Coordinates discharge planning with residents, families, rehab, nursing and referral agencies.
• Arranges for resident consults annually or as needed.
• Model for superb customer service and ensures regulatory adherence.

Kenntnisse

MS Office

Communication skills

Relationship building

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Job Type: Full-Time

Benefits Offered

• Healthcare
• Dental
• Vision
• PTO
• 401K

Your Job Summary

Principal Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Qualifications

• Highschool Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Sunrise Nursing & Memory Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.