Weekend Receptionist 10am to 6pm

Apploi; Swansea (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

Apploi is seeking a front desk/visitor services professional in Swansea, MA to greet patients and visitors with a positive, helpful attitude. The role involves directing visitors, checking in/out, answering a multi-line phone, handling messages, and maintaining patient demographics in the system.

You will collaborate with staff to ensure smooth operations, manage mail and deliveries, and respond to emergencies per protocol.

Responsibilities

• Greet patients, visitors, families with a positive, helpful attitude and provide exceptional customer service.
• Provide assistance and guidance to visitors and direct them to various locations.
• Ensure visitors are checking in and out of the building.
• Collect identification from agency, vendor visitors.
• Answer phones for a multi-line phone system.
• Answer, forward, and return calls in a timely manner.
• Field calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
• Take and dispatch emergency and non-emergency messages.
• Remain pleasant and professional with callers and calm under pressure.
• Work hand in hand with coworkers.
• Check office voicemail, return calls and forward to team members as necessary.
• Enter resident demographics into Point Click Care and maintain client account information.
• Handle Protected Health Information with care.
• Assist in processing AP invoices and payments including coding and data entry.
• Scan and store documents into document management systems or databases.
• Respond to vendor payment requests and forward information to Corporate Accounts Payable as applicable.
• Distribute mail and package deliveries throughout the office.
• Monitor Roam Alert alarms and respond per policy and procedure.
• Handle occasional pressure due to multiple calls and inquiries.
• Forward medical reports, Express Mail and mail to appropriate personnel and residents.
• Utilize the public address system and beepers per procedures.
• Respond to emergency calls following established protocol.
• Communicate effectively during routine and emergency situations.
• Maintain lobby in an orderly and clean manner.
• Perform duties safely and professionally with coworkers and supervisors.
• Adhere to all aspects of customer service including empathy, courteous communication and respect.
• Perform related duties as required

Job description

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
• Provides assistance and guidance to visitors, directing them to various locations.
• Ensure visitors are checking in and out of the building
• Get identification from agency, vendor visitors
• Answering phones for a multi-line phone system
• Answer, forward, and return calls in a timely manner
• Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
• Taking and dispatching emergency and non-emergency messages
• Remaining pleasant and professional with callers, and calm under pressure
• Working hand in hand with coworkers
• Check office voicemail, return calls and forward to other team members as necessary
• Entering resident demographics into Point Click Care
• Maintaining client account information
• Handling Protected Health Information
• Assist in the processing of AP invoices and payments including coding, filing, data entry
• Scan and store documents into document management systems or databases
• Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable
• Distribute mail/package deliveries throughout office
• Monitor Roam Alert alarms and respond in accordance with policy and procedure.
• Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
• Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
• Utilize the public address system and beepers in accordance with established procedures.
• Responds to emergency calls following established protocol.
• Communicate effectively during routine and emergency situations.
• Ensure that the lobby is maintained in an orderly and clean manner.
• Perform duties in a safe manner.
• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
• Adhere to all aspects of Customer Service, some examples include the following:
• Working together, showing empathy, courteous communication, respect for others.

Perform other related duties as required