Receptionist (Part Time, Weekends)

Yorkshire Health & Rehabilitation; Indianapolis (IN); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Part-time weekends

Job summary

Yorkshire Health & Rehabilitation in Indianapolis is seeking a receptionist for part-time weekend coverage. You will greet visitors, relay information, and support residents and staff while upholding applicable regulations and quality standards.

The role requires a high school diploma and proficiency with Microsoft Word, Excel and Outlook, plus strong communication to build positive relationships with residents, families, staff, physicians, and the community.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Word, Excel and Outlook.
• Effective communication to maintain positive relationships with residents, families, staff and external stakeholders.

Responsibilities

• Meets and greets all visitors to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on inquiries not immediately resolved.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Skills

Customer service

Communication

Visitor greeting

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Your Job Summary

The receptionist will be responsible for interpreting company policies, and employment law.

• Meets and greets all visitors to facility.


• Resolves customer requests, questions and complaints; provides information to improve customer service.


• Serves as liaison between residents and other departments.


• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.


• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved


• Serves as role model to foster superb customer service.


• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Job Type: Part-Time/Weekends

Your Job Summary

The receptionist will be responsible for interpreting company policies, and employment law.

Principal Responsibilities

• Meets and greets all visitors to facility.


• Resolves customer requests, questions and complaints; provides information to improve customer service.


• Serves as liaison between residents and other departments.


• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.


• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved


• Serves as role model to foster superb customer service.


• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Qualifications

• High school diploma required.


• Proficiency with Microsoft office: Word, Excel and Outlook.


• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.