Reception

Tali Healthcare Management; Newburyport (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

Apploi is seeking a friendly and professional Front Desk/Administrative Assistant to greet patients and visitors, manage a multi-line phone system, and direct inquiries. You will enter resident demographics into PointClickCare, handle PHI with care, and assist with basic AP processing.

The role requires teamwork, calm under pressure, and occasional weekend/holiday shifts. The ideal candidate combines strong customer service with meticulous data entry and a collaborative approach to support the

Qualifications

• Front desk responsibilities including greeting patients and visitors with professionalism.
• Strong phone skills to manage a multi-line system and route calls.
• Accurate data entry of resident demographics into PointClickCare.
• Handling Protected Health Information in a confidential manner.
• Support accounts payable tasks such as coding and processing invoices.

Responsibilities

• Greet patients, visitors and families with a positive, helpful attitude.
• Direct visitors to appropriate locations and ensure proper check-in/out.
• Answer and route calls from a multi-line system in a timely manner.
• Enter resident demographics into PointClickCare and maintain client records.
• Respond to emergency and non-emergency messages and coordinate with staff.
• Maintain a clean, orderly lobby and professional environment.
• Assist with processing AP invoices and payments, including coding.
• Rotate weekends and holidays as required by the schedule.
• Collaborate with coworkers to deliver excellent customer service.

Skills

Customer service

Phone etiquette

Data entry

HIPAA/PHI handling

Communication

Team cooperation

Problem solving under pressure

Tools

PointClickCare

Job description

• Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service

• Provides assistance and guidance to visitors, directing them to various locations.

• Ensure visitors are checking in and out of the building

• Get identification from agency, vendor visitors

• Answering phones for a multi-line phone system

• Answer, forward, and return calls in a timely manner

• Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.

• Taking and dispatching emergency and non-emergency messages

• Remaining pleasant and professional with callers, and calm under pressure

• Working hand in hand with coworkers

• Check office voicemail, return calls and forward to other team members as necessary

• Entering resident demographics into Point Click Care

• Maintaining client account information

• Handling Protected Health Information

• Assist in the processing of AP invoices and payments including coding, filing, data entry

• Scan and store documents into document management systems or databases

• Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable

• Distribute mail/package deliveries throughout office

• Monitor Roam Alert alarms and respond in accordance with policy and procedure.

• Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.

• Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.

• Utilize the public address system and beepers in accordance with established procedures.

• Responds to emergency calls following established protocol.

• Communicate effectively during routine and emergency situations.

• Ensure that the lobby is maintained in an orderly and clean manner.

• Perform duties in a safe manner.

• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.

• Adhere to all aspects of Customer Service, some examples include the following:

• Working together, showing empathy, courteous communication, respect for others.

Perform other related duties as required

Rotating Every Other Weekend and Holidays