Weekend Receptionist

Avista Senior Living; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Avista Senior Living at The Stratford in Phoenix, AZ, is seeking a weekend receptionist to manage the busy Front Desk and provide exceptional customer service to residents and guests.

The role requires a friendly, professional demeanor and the ability to multi-task in a fast-paced, positive environment while engaging with seniors and coordinating with team members to ensure smooth daily operations.

Qualifications

• Experience in customer service is highly desired.
• Polished and professional appearance and demeanor.
• Upbeat and positive team player attitude.
• Strong judgment and solutions-oriented approach.
• Proactive customer service mindset.
• Microsoft Office and general computer knowledge.
• Bring ideas, creativity, enthusiasm, and high standards for resident care.

Responsibilities

• Provide exceptional customer service at the front desk.
• Answer telephones and route calls to the appropriate individuals promptly.
• Monitor the Emergency Alert System and respond to calls.
• Manage business center operations and mail processing.
• Maintain a safe and secure lobby environment following safety standards.
• Encourage teamwork through cooperation with co-workers and other departments.
• Keep front lobby and desk clean and organized.
• Direct emergency personnel to locations and be the point of contact in emergencies.
• Document significant incidents in the logbook and manage visitor reservations.

Skills

Customer service

Professional appearance

Team player

Multitasking

Proactive service

Microsoft Office

Tools

Microsoft Office

Job description

Avista Senior Living at The Stratford has a remarkable opportunity for an exceptional, responsible WEEKEND RECEPTIONIST to manage the busy Front Desk of our beautiful community in Phoenix, AZ.

The Receptionist is responsible for facilitating resident and guest enjoyment by providing information and assistance in response to a wide variety of requests. We are searching for an outstanding individual with excellent customer service skills. You must be able to multi-task and love to work in a "fast-paced" and "positive" work environment. This vibrant receptionist will be focused on customer service and one who truly enjoys interacting with seniors. Please be responsible/dependable, goal-driven and an autonomous self-starter with an entrepreneurial passion and drive to reach the pinnacle of success.

Duties & Responsibilities

• Provide exceptional customer service
• Answer telephones, direct calls to appropriate individuals in a timely, clear, concise, and professional manner
• Monitor the Emergency Alert System and immediately respond to every call
• Effectively manage business center and process incoming and outgoing mail
• Maintain a safe and secure environment, follow established safety standards
• Encourage teamwork through cooperative interactions with co-workers and other departments
• Keep front lobby area and front desk clean and organized; etc.
• Direct emergency personnel to emergency location and be contact person in case of emergency
• Document in the logbook any significant incidents
• Maintain visitor sign in/out book, reservation book for guest rooms, and completes maintenance work orders

Qualifications

• Experience in customer service is highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach
• Microsoft and computer knowledge
• The last thing we need you to bring is your ideas, creativity, enthusiasm and high standards for resident care