Weekend-Ready Vet Client Experience Specialist

Thrive-Pet-Healthcare; Salt Lake City (UT); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Parental leave

Holiday pay

Pet discounts

Job summary

Advanced Veterinary Care of Utah is seeking a Full-Time Client Service Representative to join our growing team. The role involves front-desk duties, appointment scheduling for specialists, and handling multi-line calls in a fast-paced veterinary environment.

We offer comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, parental leave, holiday pay, pet discounts, and more. Weekend shifts are required.

Qualifications

• Must handle a sometimes-high stress work environment.
• Answering multiple phone lines.
• Scheduling appointments for specialists & knowing the difference between the specialties.
• Exceptional customer service and competency.
• Emailing/scanning/faxing.
• Invoicing handling cash/credit/check transactions.
• Cleaning and maintaining rooms and lobby.
• Triaging over the phone as well as incoming patients.
• Maintain professionalism in emergency situations.

Responsibilities

• Triaging over the phone and assisting incoming patients.
• Maintain professionalism in emergencies and provide compassionate service.
• Clean and maintain rooms and lobby to ensure a welcoming environment.
• Handle invoicing and cash/credit/check transactions.
• Assist with emailing/scanning/faxing and appointment coordination.

Skills

Phone handling

Customer service

Appointment scheduling

Cash handling

Job description

Advanced Veterinary Care of Utah is seeking a Full-Time Client Service Representative to join our growing team. The role involves front-desk duties, appointment scheduling for specialists, and handling multi-line calls in a fast-paced veterinary environment.

We offer comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, parental leave, holiday pay, pet discounts, and more. Weekend shifts are required.