Veterinary Client Experience Specialist

Thrive Pet Healthcare; Salt Lake City (UT); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Parental leave

Holiday pay incentives

Pet discounts

Job summary

Advanced Veterinary Care of Utah is seeking a Full-Time Client Service Representative to join our growing team. You will be the welcoming face at the front desk, handling calls, scheduling appointments, and assisting clients with compassionate service in a fast-paced veterinary setting.

We offer a supportive environment with opportunities for growth, competitive pay, and a benefits package including medical, dental, vision, PTO, and more.

Qualifications

• Must handle a high-stress reception environment.
• Answer multiple phone lines and route calls.
• Schedule appointments for specialists and maintain knowledge of the specialties.
• Provide exceptional customer service.
• Process emails, scans and faxes.
• Handle invoices and cash/credit/check transactions.
• Clean and maintain rooms and lobby.
• Triaging over the phone and for incoming patients.
• Maintain professionalism in emergency situations.

Responsibilities

• Greet clients and manage front-desk flow.
• Schedule visits and coordinate with veterinary staff.
• Process payments and issue receipts.
• Maintain accurate records and appointment books.
• Assist in other client service duties as needed.

Skills

Phone Handling

Appointment Scheduling

Customer Service

Cash Handling

Triaging Calls

Professionalism

Weekend Availability

Team Player

Job description

Advanced Veterinary Care of Utah is seeking a Full-Time Client Service Representative to join our growing team. You will be the welcoming face at the front desk, handling calls, scheduling appointments, and assisting clients with compassionate service in a fast-paced veterinary setting.

We offer a supportive environment with opportunities for growth, competitive pay, and a benefits package including medical, dental, vision, PTO, and more.