Weekend Production Support Engineer

Marlin Selection; Boston (MA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Marlin Selection is helping a fintech provider hire an Application Support Engineer to own weekend operations. You will be first line for client-facing issues, handle weekend planning, software upgrades, and live support by phone, email and chat.

The role is full-time with four weekdays plus one weekend day per week, including training for the first 8 weeks before moving to a rota. Strong incident response and technical troubleshooting skills are essential.

Formación

• 3+ years in production operations, site reliability engineering, or technical support for mission-critical systems.
• Basic Linux administration and networking knowledge.
• Hands-on use of monitoring and observability tools.
• Proven ability to analyse complex issues and make sound decisions under time pressure.
• Strong written and verbal communication for incident documentation and client interaction.
• Scripting in Python, Bash, PowerShell or similar for automation and reporting.
• Direct experience supporting or onboarding technical client integrations.

Responsabilidades

• Monitor production systems, triage alerts, assess severity and business impact.
• Investigate anomalies by correlating logs, metrics and traces to find root causes.
• Plan and execute fixes with appropriate risk considerations; escalate when needed.
• Lead post-incident reviews and recommend improvements.
• Plan deployments and client implementations, with risk assessment and go/no-go decisions.
• Assist with onboarding prerequisites and readiness for handover to steady-state support.
• Provide clear guidance to clients within SLA and analyze trade-flow issues for action or escalation.

Conocimientos

Production ops

Linux administration

Monitoring tools

Python scripting

Client integrations

Communication

Herramientas

Prometheus

Grafana

Descripción del empleo

Marlin Selection is helping a fintech provider hire an Application Support Engineer to own weekend operations. You will be first line for client-facing issues, handle weekend planning, software upgrades, and live support by phone, email and chat.

The role is full-time with four weekdays plus one weekend day per week, including training for the first 8 weeks before moving to a rota. Strong incident response and technical troubleshooting skills are essential.