Weekend IT Support Engineer — Remote, Customer‑Centric

ABACUS; United States; Remote; USD 34.000 - 48.000; Vollzeit

Benefits dieser Stelle

Annual leave

Life insurance

Travel insurance

Well-being support

Company events

Private medical

Dental insurance

Pension plan

Zusammenfassung

ABACUS is seeking a Weekend Support Engineer to join our technology team supporting clients in the financial services sector. You will respond to service requests and incidents, provide remote support, document issues, and escalate when needed.

The role requires professionalism, daily end-user interaction, and a willingness to travel occasionally. The position is full-time with weekend hours (8-5) and work-from-home setup, with 2 days off per week.

Qualifikationen

• Minimum 3 years in IT with excellent customer service.
• Experience supporting end users daily and remotely.
• Willingness to travel occasionally and work weekend shifts.
• Strong communication and teamwork skills.

Aufgaben

• Provide best in class technical support to clients via phone and email.
• Occasionally onsite at client offices as needed.
• Record all work activities in ConnectWise timesheets and ticketing system.
• Escalate issues to the appropriate SME team when required.
• Travel occasionally and meet KPI standards.
• Be flexible with duties and weekend hours for onboarding and projects.

Kenntnisse

Customer service

Communication

Organized

Multi-tasking

Problem solving

Microsoft 365

Networking basics

Tools

ConnectWise

Active Directory

Microsoft 365

VMware vSphere

Intune/Entra

Jobbeschreibung

ABACUS is seeking a Weekend Support Engineer to join our technology team supporting clients in the financial services sector. You will respond to service requests and incidents, provide remote support, document issues, and escalate when needed.

The role requires professionalism, daily end-user interaction, and a willingness to travel occasionally. The position is full-time with weekend hours (8-5) and work-from-home setup, with 2 days off per week.