Weekend IT Support Analyst (Part-Time)

Instem; United States; Remote; USD 25,000 - 36,000; Part time

Job summary

Instem is seeking a Support Analyst to join our weekend support team in the United States. This permanent, part-time role focuses on assisting customers with product and service inquiries during Saturday and Sunday shifts.

You will handle emails and calls, provide guidance, reproduce issues, escalate where needed, and ensure adherence to our QMS. We value clear communication and timely problem resolution in a collaborative environment.

Qualifications

• At least 1 year of experience in IT support.
• Degree in Computers/IT is required.
• SQL and database knowledge is required.
• Excellent written and verbal communication; ability to understand US accent.

Responsibilities

• Respond to requests via email and phone; log and resolve tickets.
• Provide advice and assistance related to Instem products and services.
• Reproduce reported problems and document details.
• Escalate complex issues to other technical teams.
• Adhere to the Quality Management System to ensure secure, professional handling of work.

Skills

SQL and database knowledge

Communication skills

Education

Degree in Computers/IT

Job description

Instem is seeking a Support Analyst to join our weekend support team in the United States. This permanent, part-time role focuses on assisting customers with product and service inquiries during Saturday and Sunday shifts.

You will handle emails and calls, provide guidance, reproduce issues, escalate where needed, and ensure adherence to our QMS. We value clear communication and timely problem resolution in a collaborative environment.