Overnight Weekend Veterinary Receptionist

Animal Emergency & Specialty Center of Chattanooga; Chattanooga (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center of Chattanooga is seeking a friendly Veterinary Client Service Representative to join our emergency team in Chattanooga, TN. You will be the first point of contact, greeting clients and their pets with care, handling calls, and coordinating appointments in a fast-paced hospital.

The role focuses on compassionate client service, accurate record-keeping, and smooth front-desk operations while supporting veterinarians and techs during emergencies and specialty

Qualifications

• High school diploma or equivalent.
• Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, veterinary technician, or animal hospital receptionist preferred.
• Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus.
• Strong verbal and written communication skills with a high level of empathy and emotional intelligence.
• Ability to remain calm, professional, and organized in high-stress or emergency situations.
• Ability to multitask and prioritize competing responsibilities in a fast-paced veterinary environment.
• Basic understanding of veterinary terminology, common medical conditions, and emergency presentations.
• Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus.
• Comfortable handling financial transactions and confidently discussing estimates, payments, and treatment costs with clients.
• Strong attention to detail and ability to maintain accurate medical and financial records.

Responsibilities

• Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital.
• Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service.
• Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
• Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
• Support clients with empathy and professionalism during stressful, emotional, and emergency situations.
• Collect deposits and process payments for emergency veterinary services, procedures, and hospitalization.
• Clearly explain estimates, pricing, payment policies, and financial requirements to clients.
• Educate clients about third-party financing options, including CareCredit and Scratchpay.
• Review charges and perform basic financial audits to help ensure accurate invoices.
• Schedule and coordinate emergency veterinary appointments, specialty consultations, rechecks, and patient visits.
• Triage incoming calls and assist with coordinating urgent patient admissions under hospital protocols.
• Maintain accurate patient information and appointment details in the EMR system.
• Coordinate patient flow, client visits, and communication between front desk and clinical teams.
• Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation.
• Obtain and accurately enter client and patient information into the hospital’s EMR system.
• Maintain organized, accurate, and up-to-date veterinary medical records.
• Prepare documentation and paperwork for specialty procedures, hospitalized patients, and emergency cases.
• Maintain a clean, organized, and professional veterinary reception area and client lobby.
• Work closely with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow.
• Escort clients and patients to exam rooms and coordinate patient visitation.
• Help ensure clear and timely communication between front desk and medical team.
• Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake.
• Prioritize incoming calls, client needs, and administrative tasks in a high-volume emergency environment.
• Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients.
• Support the veterinary team during urgent situations while maintaining excellent client communication.

Skills

Customer service

Empathy

Communication

Calm under pressure

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EMR software

Instinct

VIA

Job description

Description

Are you passionate about helping pets and the people who love them? We are seeking a friendly, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our growing veterinary team. As the first point of contact for our clients, you’ll play an essential role in creating a welcoming, compassionate, and organized experience while supporting our veterinarians and technicians in delivering exceptional patient care.

Department

Receptionists

Location

Chattanooga, Tennessee

Schedule

Friday–Sunday | 3:00 PM–3:00 AM

• Full-time weekend schedule
• Evening/overnight hours
• Emergency veterinary hospital setting

Responsibilities

Client Relations & Communication

• Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital.
• Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service.
• Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
• Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
• Support clients with empathy and professionalism during stressful, emotional, and emergency situations.

Financial Coordination & Client Education

• Collect deposits and process payments for emergency veterinary services, procedures, and hospitalization.
• Clearly explain estimates, pricing, payment policies, and financial requirements to clients.
• Educate clients about available third-party financing options, including CareCredit and Scratchpay.
• Review charges and perform basic financial audits to help ensure accurate and complete invoices.

Appointment Scheduling & Patient Flow

• Schedule and coordinate emergency veterinary appointments, specialty consultations, rechecks, and patient visits.
• Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols.
• Maintain accurate patient information and appointment details in the electronic medical record (EMR) system.
• Coordinate patient flow, client visits, and communication between the front desk and clinical teams.

Patient Intake & Medical Records

• Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation.
• Obtain and accurately enter client and patient information into the hospital’s EMR system.
• Maintain organized, accurate, and up-to-date veterinary medical records.
• Prepare documentation and paperwork for specialty procedures, hospitalized patients, and emergency cases.

Veterinary Hospital & Team Support

• Maintain a clean, organized, and professional veterinary reception area and client lobby.
• Work closely with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow.
• Assist with escorting clients and patients to exam rooms and coordinating patient visitation.
• Help ensure clear and timely communication between the front desk and medical team.

Emergency Veterinary Support

• Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake.
• Prioritize incoming calls, client needs, and administrative tasks in a high-volume emergency environment.
• Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients.
• Support the veterinary team during urgent situations while maintaining excellent client communication.

Preferred Qualifications

• Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, veterinary technician, or animal hospital receptionist preferred.
• Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus.
• Strong verbal and written communication skills with a high level of empathy and emotional intelligence.
• Ability to remain calm, professional, and organized in high-stress or emergency situations.
• Ability to multitask and prioritize competing responsibilities in a fast-paced veterinary environment.
• Basic understanding of veterinary terminology, common medical conditions, and emergency presentations.
• Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus.
• Comfortable handling financial transactions and confidently discussing estimates, payments, and treatment costs with clients.
• Strong attention to detail and ability to maintain accurate medical and financial records.

Education & Physical Requirements

• High school diploma or equivalent required.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to assist with and safely handle patients weighing up to 40 lbs. when needed.
• Ability to work effectively in a busy 24-hour or emergency veterinary hospital environment.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development