Weekend Overnight Veterinary Client Care Specialist

Innovetive Petcare; Chattanooga (TN); Presencial; USD 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee discounts

Flexible schedules

401(k) with company match

Training and career development opport

Resumo da oferta

Animal Emergency & Specialty Center in Chattanooga, TN is seeking a Weekend Overnight Veterinary CSR to join our emergency and specialty team. You will be the first contact for clients during overnight emergencies, delivering reassurance and exceptional customer service.

You will collaborate with veterinarians, veterinary technicians and support staff to ensure a smooth experience for clients and their pets while navigating the night shift with calm professionalism.

Qualificações

• Experience as veterinary receptionist or CSR preferred.
• Experience in emergency or fast-paced animal hospitals a plus.
• Excellent communication and high empathy.
• Ability to stay calm and compassionate in stressful situations.
• Strong multitasking and organization skills.
• Familiarity with veterinary terminology is a plus.
• Experience with practice management software (Instinct or VIA a plus).

Responsabilidades

• Welcome clients and their pets with compassion, professionalism, and empathy during emergency veterinary visits.
• Answer calls, respond to inquiries, and provide veterinary customer service.
• Serve as a liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
• Communicate patient updates and care information under the direction of the veterinary medical team.
• Provide reassurance and emotional support to pet owners navigating stressful or unexpected medical emergencies.

Conhecimentos

Empathy

Communication

Multitasking

Calm under pressure

Teamwork

Formação académica

High school diploma

Ferramentas

Vet practice management software

Instinct

VIA

Descrição da oferta de emprego

Animal Emergency & Specialty Center in Chattanooga, TN is seeking a Weekend Overnight Veterinary CSR to join our emergency and specialty team. You will be the first contact for clients during overnight emergencies, delivering reassurance and exceptional customer service.

You will collaborate with veterinarians, veterinary technicians and support staff to ensure a smooth experience for clients and their pets while navigating the night shift with calm professionalism.