Weekend Overnight Concierge - Part-Time Guest Services Pro

Planned Companies; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Part time

Job summary

Planned Companies in Washington DC is hiring a Front Desk Associate/Doorman for weekend overnight shifts (Friday and Saturday, 11pm–7am), about 16 hours per week. The role centers on warmly greeting tenants, guests and vendors and keeping the lobby safe and welcoming.

Key duties include coordinating reservations, guiding guests to local services, handling mail and access control, and building personalized tenant experiences.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self‑assured and able to multitask with good time‑management.
• Ability to lift up to 50lbs when needed.
• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full‑time and part‑time) are eligible to participate in the company’s 401K which has an employer match.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Multitasking

Job description

Planned Companies in Washington DC is hiring a Front Desk Associate/Doorman for weekend overnight shifts (Friday and Saturday, 11pm–7am), about 16 hours per week. The role centers on warmly greeting tenants, guests and vendors and keeping the lobby safe and welcoming.

Key duties include coordinating reservations, guiding guests to local services, handling mail and access control, and building personalized tenant experiences.