Weekend Opener 7am to 1pm

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness NJ/MA One World Fitness seeks a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests.

You will greet members, handle front desk duties, sign up new members, give tours and assist with account updates while maintaining a clean and welcoming club environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude expected.
• Punctual and reliable.”
• Exceptional customer service skills; able to interact positively with members and coworkers.
• Strong listening, empathy and problem-solving abilities.
• Diplomacy in all interactions and professional language.

Responsibilities

• Greet members, guests and prospective members with excellent service.
• Handle front desk activities: answer phones and assist callers.
• Check members in the system; sign up new members; provide tours.
• Update member accounts and handle requests.
• Address questions or concerns; escalate to manager when needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Interpersonal skills

Diplomacy

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.