Member Services Representative Weekend Opener 7am - 1pm

Planet Fitness - NJ/MA One World Fitness; Somerdale (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness NJ/MA One World Fitness seeks a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

You will greet members and guests, manage front desk activities (phones, sign-ups, check-ins, and tours), update accounts, and respond to questions in a timely, professional manner while helping maintain a clean club environment. This role requires punctuality and a positive attitude.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude and strong communication.
• Punctual and reliable.
• Excellent customer service and problem-solving skills.
• Diplomacy in interactions with members and staff.
• Must be 18 years of age or older.

Responsibilities

• Greet members, guests, and prospective members with exceptional service.
• Handle front desk duties: answer phones, check members in, sign-up new members, give tours.
• Update member accounts as needed.
• Respond to member questions and concerns promptly; escalate to management when needed.
• Assist in maintaining the club's cleanliness and organization.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Reliability

Active listening

Diplomacy

18+ years old

Education

High School Diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.