Member Services Weekend 1pm6pm

Planet Fitness - NJ/MA One World Fitness; Somerdale (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to deliver a positive member experience and superior customer service to members, prospective members and guests. You will greet people, answer phones, check members in, sign up new members and lead tours while keeping the club tidy and welcoming.

The role emphasizes friendly communication, reliability, and a passion for fitness.

Qualifications

• Customer-service background preferred.
• Basic computer skills required for member check‑ins and sign‑ups.
• Positive attitude and energy to greet members, guests and callers.
• Strong listening and problem-solving abilities in a team environment.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and facilitate sign‑ups.
• Conduct tours for prospective members and update member accounts as needed.
• Respond to questions and escalate to management when necessary.
• Help maintain club cleanliness and organization.

Skills

Customer service

Basic computer skills

Communication

Punctuality

Empathy and problem solving

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.