Member Services Representative Weekend Opener 7am - 1pm

Planet Fitness; Somerdale (NJ); On-site; USD 30,000 - 38,000; Full time

Job summary

Planet Fitness in Somerdale, NJ is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests.

You will greet guests, handle front desk tasks, assist with sign-ups, check-ins, tours, and updates to member accounts, and help maintain a clean, welcoming club.

A friendly, reliable attitude and a passion for fitness are essential for success in this role.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Excellent customer service and ability to interact professionally.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions and appropriate language.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk duties including answering phones, check-ins, and new member sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts as needed.
• Respond to member questions and concerns promptly and professionally and escalate when needed.
• Assist in maintaining the club’s neatness and cleanliness.

Skills

Customer service

Communication

Active listening

Punctuality

Positive attitude

Problem solving

Teamwork

Empathy

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.