Member Services Representative Weekend Opener

Planet Fitness Franchising, LLC; Gainesville (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

A leading fitness company seeks a Member Services Representative - Weekend Opener in Gainesville, Florida. The candidate will ensure a positive member experience through exceptional customer service. Key responsibilities include greeting members, handling front desk duties, and addressing member inquiries. Candidates should have a strong background in customer service and a passion for fitness. A high school diploma is required, and candidates must be at least 18 years old. Join us for a rewarding career in a vibrant community.

Qualifications

• Background in customer service preferred.
• Must be able to demonstrate diplomacy in all interactions.
• Punctuality and reliability are a must.

Responsibilities

• Greet members and guests with exceptional customer service.
• Handle front desk activities including phone calls and member check-ins.
• Respond professionally to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listener

Education

High School diploma/GED equivalent

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Member Services Representative - Weekend Opener will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 50 pounds (lbs) on occasion
• Will occasionally encounter disinfectant chemicals during shift.