Member Services Representative Part Time

Planet Fitness - NJ/MA One World Fitness; Hamilton Township (NJ); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to warmly welcome members and guests and provide exceptional service during the opening shift from 4:30 a.m. to 8:30 a.m. on weekdays.

The role includes checking members in, signing up new members, giving tours, handling front desk inquiries, and helping maintain a clean, welcoming club environment with a positive attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate when needed.
• Assist in keeping the club neat and clean.

Skills

Customer service

Basic computer skills

Punctuality

Communication

Team player

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative - Opener will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This is an opening shift 4:30 a.m. - 8:30 a.m. M-F.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.