Weekend Night-Shift IT Help Desk Specialist

Wunderlich-Malec Engineering, Inc.; Eden Prairie, Northern (MN, KY); Hybrid; USD 32,000 - 43,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401(k)/Profit Sharing

ESOP (Employee Stock Ownership Plan)

Paid Time Off

Job summary

Wunderlich-Malec Engineering, Inc. is seeking a part-time IT Helpdesk Support Specialist in Eden Prairie, MN for weekend coverage. Shifts are two 12-hour periods on Saturday and Sunday, 11:00pm–11:00am, supporting users across multiple offices and field locations.

The role handles phone, email, remote desktop, and desk-side support, including device management and standard image maintenance. H-1B not eligible; travel to various locations may be required.

Qualifications

• Three to five years IT experience providing user support in a complex business environment.
• Two or more years with Windows 10, Office 365, and Apple iOS.
• Basic understanding of networking and DNS.
• Strong troubleshooting and ability to communicate technical concepts clearly.
• Willingness to travel to all locations and training sessions.

Responsibilities

• Accept initial IT support requests and prioritize/diagnose resolutions.
• Resolve most requests on first contact when possible.
• Contribute to technology standards, equipment, and procedures.
• Develop and maintain standard desktop, laptop, and VDI images.
• Assist in hardware/software rollouts and training resources for staff.
• Maintain IT hardware, perform repairs, and manage spare parts inventory.
• Support mobile devices and manage Microsoft Intune for phones/tablets.
• Allocate/purchase devices as approved and participate in company projects.
• Administer user management controls over company software systems.
• Perform other duties as assigned.

Skills

Windows 10

Office 365

Apple iOS

Networking

DNS

Troubleshooting

Communication

Travel willingness

Certifications (Microsoft/Cisco)

Tools

Microsoft Intune

Job description

Wunderlich-Malec Engineering, Inc. is seeking a part-time IT Helpdesk Support Specialist in Eden Prairie, MN for weekend coverage. Shifts are two 12-hour periods on Saturday and Sunday, 11:00pm–11:00am, supporting users across multiple offices and field locations.

The role handles phone, email, remote desktop, and desk-side support, including device management and standard image maintenance. H-1B not eligible; travel to various locations may be required.