Help Desk Support - Part Time Weekend Shift

Wunderlich-Malec Engineering, Inc.; Eden Prairie, Northern (MN, KY); Hybrid; USD 65,904,000 - 88,828,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401(k)/Profit Sharing

Employee Stock Ownership Plan

Paid Time Off

Tuition Reimbursement

Referral Bonus Program

Job summary

Wunderlich-Malec Engineering, Inc. seeks an IT Helpdesk Support Specialist for weekend shifts in Eden Prairie, MN. The role covers phone, email, remote desktop, and desk-side support across multiple locations, with two 12-hour shifts on Saturdays and Sundays from 11:00 am to 11:00 pm.

The ideal candidate has 3–5 years of IT support experience, proficiency with Windows 10, Office 365, and Apple iOS, and a basic understanding of networking. H-1B sponsorship is not offered.

Qualifications

• Three to Five years of IT experience providing user support in a complex business environment.
• Experience supporting desktop applications including Windows 10, Office 365, and Apple iOS.
• Basic networking and DNS understanding.
• Strong communication skills to explain technical concepts to non-technical users.

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with field support or ticketing system.
• Resolve most support requests at first contact when possible.
• Develop and maintain standard desktop, laptop, and virtual desktop images; participate in hardware/software rollouts.
• Provide tools and training to help employees use technology effectively.
• Maintain IT hardware and inventory; support mobile device program; manage devices per approvals.

Skills

IT support

Windows 10

Office 365

Apple iOS

Intune

Remote desktop

Tools

Microsoft Intune

Job description

Job Category: Information Technology

Requisition Number: HELPD003869

• Posted : August 19, 2026
• Full-Time

Locations

Showing 1 location

Description

Wunderlich-Malec Engineering has a part-time IT Helpdesk Support Specialist position available in Eden Prairie, MN for weekend shift. Two 12-hour shifts on Saturday and Sunday 11:00 am to 11:00 pm. This person will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations.

Please Note: This position is not eligible for H-1B employer-sponsored work authorization.

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
• Attempts to resolve most of the support requests upon first contact with the user
• Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
• Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
• Participate in new hardware and software rollouts
• Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
• Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
• Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
• Responsible for allocating/purchasing new and used devices as requested and approved
• Participates in companywide initiatives or projects as it relates to technology, equipment, or services
• Administer user management controls over company software systems
• Other duties as assigned

Required Skills and Education

• Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
• Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
• Basic understanding of networking and DNS
• Good understanding of computer systems, mobile devices, and other tech products
• Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
• Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
• Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
• Willingness to travel to all LSC locations, business functions, and training as needed for work
• Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Physical Demands of PositionSeeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.

Working EnvironmentStandard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment.

Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits:

• Medical
• Dental
• Vision
• Basic and Supplemental Life and AD&D
• Long Term Disability
• Voluntary Short Term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Referral Bonus Program
• 401(k)/Profit Sharing
• 100% ESOP (Employee Stock Ownership Plan)
• Employee Assistance Program
• Will Preparation Resources
• Worldwide Travel Assistance

Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications plus a discretionary bonus and employee stock program.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.