Weekend Member Services Desk — Friendly Frontline

YMCA of the Cedar Rapids Metro Area; Fairborn (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

Fairborn YMCA is hiring a Member Services team member to provide exceptional service at the Member Service Desk in Fairborn, OH. This part-time, non-exempt role focuses on member transactions, program registrations, tours for prospective members, and maintaining accurate records.

Qualified applicants are 18+, with a high school diploma or GED. A 2-year degree or relevant experience is preferred, and at least one year of customer service experience is required. Weekend shifts are available.

Qualifications

• Requires at least 1 year of customer service experience.
• High school diploma or GED is required.
• A 2-year degree or related experience is preferred.

Responsibilities

• Provides excellent member service at the Member Service Desk.
• Performs membership sales, changes, cancellations, and transactions efficiently and accurately.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills and handles inquiries.
• Manages monetary transactions and reconciliations.
• Builds relationships with members and proactively resolves problems.
• Keeps member information up-to-date per handbook guidelines.
• Adheres to safety guidelines and reports concerns to supervisor.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or GED

2-year degree preferred

Job description

Fairborn YMCA is hiring a Member Services team member to provide exceptional service at the Member Service Desk in Fairborn, OH. This part-time, non-exempt role focuses on member transactions, program registrations, tours for prospective members, and maintaining accurate records.

Qualified applicants are 18+, with a high school diploma or GED. A 2-year degree or relevant experience is preferred, and at least one year of customer service experience is required. Weekend shifts are available.