Help Desk Support - Part Time Weekend Shift

Wunderlich-Malec Engineering, Inc.; Eden Prairie (MN); Presencial; USD 32.000 - 43.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Dental

Vision

Life & AD&D

Long Term Disability

Flexible Spending Accounts

Paid Time Off

Tuition Reimbursement

401(k)/Profit Sharing

ESOP

Employee Assistance Program

Travel Assistance

Descripción de la vacante

Wunderlich-Malec Engineering, Inc. is seeking a part-time IT Helpdesk Support Specialist for weekend shifts in Eden Prairie, MN.

Two 12-hour shifts on Saturday and Sunday from 11:00 am to 11:00 pm will support office and field users with phone, email, remote desktop, and desk-side assistance. The role requires experience supporting Windows 10, Office 365, and Apple iOS, plus knowledge of networking and device management.

Formación

• Three to Five years of IT experience providing user support in a complex business environment.
• Two+ years experience with Windows 10, Office 365, and Apple iOS.
• Basic understanding of networking and DNS.
• Strong diagnostics for software, OS, and hardware problems.
• Clear written and spoken communication of technical concepts.

Responsabilidades

• Accept IT support requests, prioritize, diagnose, and drive resolution independently or with Field Support.
• Resolve most requests on first contact when possible.
• Develop and maintain technology standards, equipment, and procedures.
• Maintain standard desktop, laptop, and virtual desktop images.
• Participate in hardware and software rollouts.
• Provide tools, training, or resources to help employees use technology effectively.
• Maintain IT hardware, perform small repairs, and manage spare parts inventory.
• Support mobile devices and manage Microsoft Intune across the company.
• Allocate/purchase new and used devices as needed.
• Contribute to company projects related to technology, equipment, or services.
• Administer user management controls for company software systems.
• Other duties as assigned.

Conocimientos

Customer support

Remote support

Mobile device management

Intune

Desktop image deployment

Herramientas

Windows 10

Office 365

Apple iOS

Descripción del empleo

Wunderlich-Malec Engineering has a part-time IT Helpdesk Support Specialist position available in Eden Prairie, MN for weekend shift. Two 12‑hour shifts on Saturday and Sunday 11:00 am to 11:00 pm. This person will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk‑side support for office and field users across multiple office/shop locations.

Please Note: This position is not eligible for H-1B employer-sponsored work authorization.

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich‑Malec Field Support (directly or ticketing system)
• Attempts to resolve most of the support requests upon first contact with the user
• Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
• Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
• Participate in new hardware and software rollouts
• Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
• Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
• Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
• Responsible for allocating/purchasing new and used devices as requested and approved
• Participates in companywide initiatives or projects as it relates to technology, equipment, or services
• Administer user management controls over company software systems
• Other duties as assigned

Required Skills And Education

• Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
• Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
• Basic understanding of networking and DNS
• Good understanding of computer systems, mobile devices, and other tech products
• Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
• Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
• Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
• Willingness to travel to all LSC locations, business functions, and training as needed for work
• Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Physical Demands of Position

Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.

Working Environment

Standard office environment, On‑site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment.

Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full‑time employees may be eligible for the following benefits: Medical

• Dental
• Vision
• Basic and Supplemental Life and AD&D
• Long Term Disability
• Voluntary Short Term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Referral Bonus Program
• 401(k)/Profit Sharing
• 100% ESOP (Employee Stock Ownership Plan)
• Employee Assistance Program
• Will Preparation Resources
• Worldwide Travel Assistance

Salary Range

The expected pay range is $23 - $31/hour based on experience and qualifications plus a discretionary bonus and employee stock program.