Weekend IT Help Desk Specialist – Windows, iOS & Intune

Wunderlich-Malec Engineering, Inc.; Eden Prairie (MN); On-site; USD 32,000 - 43,000; Part time

Benefits offered by this job

Dental

Vision

Life and AD&D

Long Term Disability

Voluntary Short Term Disability

Flexible Spending Accounts

Health Savings Account

Paid Time Off

Paid Holidays

Tuition Reimbursement

Referral Bonus Program

401(k)/Profit Sharing

ESOP (Employee Stock Ownership Plan)

Employee Assistance Program

Will Preparation Resources

Worldwide Travel Assistance

Job summary

Wunderlich-Malec Engineering, Inc. is seeking a part-time IT Helpdesk Support Specialist for weekend shifts in Eden Prairie, MN. You will deliver desktop, mobile, and remote support to office and field users, troubleshoot hardware/software, and manage devices via Intune and other tools.

The role emphasizes strong communication, problem-solving, and the ability to work independently during Saturday and Sunday nights, with on-site and remote resources available as needed.

Qualifications

• Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications.
• Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
• Basic understanding of networking and DNS
• Good understanding of computer systems, mobile devices, and other tech products
• Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
• Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
• Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
• Willingness to travel to all LSC locations, business functions, and training as needed for work
• Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Responsibilities

• Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
• Attempts to resolve most of the support requests upon first contact with the user
• Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
• Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
• Participate in new hardware and software rollouts
• Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
• Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
• Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
• Responsible for allocating/purchasing new and used devices as requested and approved
• Participates in companywide initiatives or projects as it relates to technology, equipment, or services
• Administer user management controls over company software systems
• Other duties as assigned

Skills

IT Support

Windows 10

Office 365

Apple iOS

Networking basics

DNS

Troubleshooting

Communication

Time management

Travel willingness

Certifications

Tools

Microsoft Intune

Ticketing System

Job description

Wunderlich-Malec Engineering, Inc. is seeking a part-time IT Helpdesk Support Specialist for weekend shifts in Eden Prairie, MN. You will deliver desktop, mobile, and remote support to office and field users, troubleshoot hardware/software, and manage devices via Intune and other tools.

The role emphasizes strong communication, problem-solving, and the ability to work independently during Saturday and Sunday nights, with on-site and remote resources available as needed.