Help Desk Support - Part Time Weekend Shift - Overnights

Wunderlich-Malec Engineering, Inc.

Eden Prairie (MN)

On-site

USD 32,000 - 43,000

Part time

4 hours ago

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Benefits offered by this job

Dental

Vision

Life and AD&D

Long Term Disability

Voluntary Short Term Disability

Flexible Spending Accounts

Health Savings Account

Paid Time Off

Paid Holidays

Tuition Reimbursement

Referral Bonus Program

401(k)/Profit Sharing

ESOP (Employee Stock Ownership Plan)

Employee Assistance Program

Will Preparation Resources

Worldwide Travel Assistance

Job summary

Wunderlich-Malec Engineering, Inc. is seeking a part-time IT Helpdesk Support Specialist for weekend shifts in Eden Prairie, MN. You will deliver desktop, mobile, and remote support to office and field users, troubleshoot hardware/software, and manage devices via Intune and other tools.

The role emphasizes strong communication, problem-solving, and the ability to work independently during Saturday and Sunday nights, with on-site and remote resources available as needed.

Qualifications

Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications.
Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
Basic understanding of networking and DNS
Good understanding of computer systems, mobile devices, and other tech products
Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
Willingness to travel to all LSC locations, business functions, and training as needed for work
Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Responsibilities

Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
Attempts to resolve most of the support requests upon first contact with the user
Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
Participate in new hardware and software rollouts
Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
Responsible for allocating/purchasing new and used devices as requested and approved
Participates in companywide initiatives or projects as it relates to technology, equipment, or services
Administer user management controls over company software systems
Other duties as assigned

Skills

IT Support

Windows 10

Office 365

Apple iOS

Networking basics

DNS

Troubleshooting

Communication

Time management

Travel willingness

Certifications

Tools

Microsoft Intune

Ticketing System

Job description

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have a part-time IT Helpdesk Support Specialist position available in Eden Prairie, MN for weekend shift. Two 12-hour shifts on Saturday and Sunday 11:00pm to 11:00am. This person will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations.

Please Note: This position is not eligible for H-1B employer-sponsored work authorization.

Responsibilities

Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system)
Attempts to resolve most of the support requests upon first contact with the user
Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management
Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images
Participate in new hardware and software rollouts
Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively
Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts
Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company
Responsible for allocating/purchasing new and used devices as requested and approved
Participates in companywide initiatives or projects as it relates to technology, equipment, or services
Administer user management controls over company software systems
Other duties as assigned

Required Skills And Education

Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
Basic understanding of networking and DNS
Good understanding of computer systems, mobile devices, and other tech products
Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
Willingness to travel to all LSC locations, business functions, and training as needed for work
Additional certifications in Microsoft, Cisco, or similar technologies are a plus

Physical Demands of Position: Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment.

Working Environment: Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment.

Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits:

Medical